Equality, Diversity and Inclusion: Volume 42 Issue 4

Guest editorial: (In)equalities in hospitality and tourism – exploring diversity and equity issues

Vanessa S. Bernauer, Abhishek Bhati, K. Thirumaran

Reflections on the evolution of a long-term study of airline cultures: an interview with Albert J. Mills and Jean Helms Mills

Vanessa Sandra Bernauer

The aim of this paper is to provide insights on Albert J. Mills' and Jean Helms Mills' lifelong methodological journey in the airline culture. The interview offers a retrospective…

Take-off, turbulence and turnaround

Ulla Forseth

The aim of this paper is to explore the evolving nature of the work of cabin crew in a Scandinavian carrier in three eras, drawing on theories of gender and emotional labour.

“You can call me Susan!” Doing gendered class work in luxury service encounters

Vanessa Sandra Bernauer, Barbara Sieben, Axel Haunschild

With a focus on service encounters in the luxury segment of hospitality and tourism, the authors analyse how inherent social class distinctions and status differences are…

Robotic life of casino employees: exploring well-being dimensions in the gambling industry in Malaysia

Kamelia Chaichi, Alexander Trupp, Mageswari Ranjanthran, K. Thirumaran

Employee well-being in a casino work environment is crucial for the quality of work-life and employees' performance. This study examines the dimensions of well-being at a casino…

Board gender diversity, firm performance and corporate financial distress risk: international evidence from tourism industry

Kin Wai Lee, Tiong Yang Thong

This paper examines contextual factors that affect the association between board gender diversity and firm performance.

20 years of workplace diversity research in hospitality and tourism: a bibliometric analysis

Zohre Mohammadi, Abhishek Bhati, Eddy Ng

This paper charts the development of diversity research in hospitality and tourism (H&T) as a field of study. The authors are interested in how diversity has been studied, where…