International Journal of Lean Six Sigma: Volume 15 Issue 6

Guest editorial for the special section on “Operational Excellence and Quality Improvement in Sweden”

Peter Cronemyr, Anders Fundin

Swedish quality: a historical perspective and reflections for the future

Bo Bergman, Bengt Klefsjö, Lars Sörqvist

The aim of this paper is to investigate the development of the quality movement in Sweden since the mid-20th century. The authors are convinced that a summary of the Swedish…

Important drivers for customer satisfaction – a Swedish crisis reflection

Jacob Hallencreutz, Johan Parmler, Love Westin

The purpose of this study is to examine crisis effects on customer satisfaction and underlying drivers by adding a new set of data to previous research. The core questions are…

Quality improvement development in Swedish healthcare and welfare services

Ann-Christine Andersson

Quality improvement has developed and spread, and today, all Swedish Regions emphasize that their strategies are based on systematic improvement. This paper aims to describe and…

Paradoxical tensions during industry 4.0 integration within health care: managing tensions for quality improvement

Daan Kabel, Jason Martin, Mattias Elg

The integration of industry 4.0 has become a priority for many organizations. However, not all organizations are suitable and capable of implementing industry 4.0 because it…

Developing value-based leadership for sustainable quality development: a meta-analysis from a study of Lean manufacturing

Kristen Snyder, Pernilla Ingelsson, Ingela Bäckström

This paper aims to explore how leaders can develop value-based leadership for sustainable quality development in Lean manufacturing.

From perception to practice: quality management in multinational company from a Swedish perspective

Promporn Wangwacharakul

This study explores the interplay between levels of cultures and aspects of quality management (QM), aiming to develop a conceptual framework and introduce propositions regarding…

Pursuing sustained competitive advantage through the use of process management

Priscilla Huldt Navarro, Linnea Haag

The purpose of this paper is to explore how process management (PM) can support small- and medium-sized enterprises (SMEs) in pursuing sustained competitive advantage. For this…