International Journal of Organizational Analysis: Volume 28 Issue 6

A new service quality scale for hospital emergency rooms

Avichai Shuv-Ami, Tamar Shalom

Service quality and patient satisfaction have a significant impact in healthcare. Health organizations have also begun to put the customer at the center and meet his or her needs…

Exploring the antecedents and consequences of impersonal trust

Ali Safari, Ali Shaemi Barzoki, Parisa Heidari Aqagoli

Trust and impersonal trust, in particular, are of significant importance both for organizations and for innovative personnel, who are regarded human assets to organizations. The…

Causes of coercive management behaviour, dimensions and occupations

Frederick Doe, Bill Buenar Puplampu, Alexander Preko

The purpose of this paper is to identify the specific causes of individual dimensions of coercive management behaviour (CMB) and identify the relationship between individual…

Leanness evaluation in health-care organizations using fuzzy logic approach

M. Suresh, V. Vaishnavi, Rajesh D. Pai

Lean practices are one of the fundamental practices adopted by health-care organizations to improve service quality and to reduce cost. In this context, the measurement of…

Analyzing the formation of a paradoxical organizational identity

Bruno Felix

This study aims to understand the construction process of an organizational identity in a hybrid organization.

Innovation management practices: analysis of small family farmers on the border of Brazil and Paraguay

Guillermo Diaz-Villavicencio

This paper aims to focus on the innovation practices of small family businesses (rural farmers) living in border areas. Previous studies on small rural businesses have a low level…

Voice behavior of Indian IT employees: a moderated mediation model

R. Prince, M. Kameshwar Rao

The purpose of this study is to explore how promotive and prohibitive voice behaviors of Indian information technology (IT) employees vary in their relationship with other…

Predicting employee attrition using tree-based models

Nesreen El-Rayes, Ming Fang, Michael Smith, Stephen M. Taylor

The purpose of this study is to develop tree-based binary classification models to predict the likelihood of employee attrition based on firm cultural and management attributes.