Asia-Pacific Journal of Business Administration: Volume 8 Issue 2

Can healthcare servicescape affect customer’s attitude? A study of the mediating role of image congruence and moderating role of customer’s prior experience

Sreejesh S., Debjani Sahoo, Amarnath Mitra

The purpose of this paper is twofold. First, develop and test a conceptual model to understand the relationship between customers’ servicescape perceptions, self-image congruity…

Determinants of acquisitions in Chinese technology firms: an empirical investigation

Arindam Das, sheeba kapil

Globalization, increasing intensity of competition and access to capital markets have enabled emerging market firms to explore inorganic growth through merger and acquisitions…

Sociocultural dynamics in whistleblowing: insights from India

Premilla D'Cruz, Brita Bjørkelo

– Through state-of-the-art insights on whistleblowing in India, the purpose of this paper is to highlight the role of sociocultural dynamics in whistleblowing.

Examining social exchange among Chinese service workers: The mediating effect of trust in organization

Mark Ng

The purpose of this paper is to explore the influence of perceived external prestige (PEP), perceived organizational support (POS), and organizational inducement (OI) on employee…

The role of polychronicity and intrinsic motivation as personality traits on frontline employees’ job outcomes: An empirical study from Malaysia

Mustafa Daskin, Ozlem Altunoz Surucu

The purpose of this paper is to investigate the impact of polychronicity and intrinsic motivation on frontline employees (FLEs)’ work-family conflict, and service recovery…

How co-creation uplift suggestion systems’ performance: Experimental studies in customer and employee sections

Ali Gohary, Hamid Alizadeh, Kambiz Heidarzadeh Hanzaee

Suggestion systems have always been used as the means of continuous development and co-creating values among the employees of organizations. On the other hand, the co-creation has…