Strategic Outsourcing: An International Journal: Volume 6 Issue 3
Table of contents
What follows after the decision to offshore production?: A systematic review of the literature
Godfrey Mugurusi, Luitzen de BoerThe purpose of this paper is to consider research that has been conducted on the offshoring of manufacturing activities, and more specifically to synthesize results regarding the…
What makes employees stay?: Exploring the dimensions in context of urban-centric business process outsourcing industry in India
Santoshi Sengupta, Santosh DevBusiness process outsourcing (BPO) industry in India is progressing with an unparalleled velocity. Although, much research has taken place time and again elaborating on attrition…
SME internationalisation: offshoring, “backshoring”, or staying at home in New Zealand
Stephen Canham, Robert T. HamiltonThis paper aims to focus on production offshoring and “backshoring” in a representative sample of 151 New Zealand manufacturers. It identifies how and why firms offshore; why many…
Call center offshoring performance management: Investigating opportunistic behavior in BPO
Sherwat Elwan Ibrahim, Ahmed HanafiThis study aims to detect and mitigate opportunistic behavior in call centers through proper performance management and to provide companies considering outsourcing and/or…