Business Strategy Series: Volume 13 Issue 6

Entropy – disrupting Ansoff's five levels of environmental turbulence

Dan Kipley, Alfred Lewis, Ron Jewe

The paper aims to examine Igor Ansoff's research on environmental turbulence and to extend the paradigm.

Competitive priorities in Malaysian service industry

M. Muzamil Naqshbandi, Fazli Idris

This study attempts to explain the components of competitive priorities of Malaysian service firms and to find out the competitive priorities of different service industries in…

Workplace violence: a case in Malaysian higher education institute

Mohammad Ahmad Al‐Omari, Husna Johari, Ling Suan Choo

The objective of this study is to examine the factors that contribute to workplace violence in one of the higher education institutes that is based in Malaysia.

Assessing the potential of new emerging markets. Should the BRICS and Western markets be the sole focus for business opportunities?

David Floyd

The purpose of this paper is to evaluate opportunities available for firms in markets that have until now been overlooked. Evidence is provided on the internationalisation of new…

Learning to lead in a volatile and uncertain world: making experience really matter

Kerry Bunker, Art Gechman, Jim Rush

Volatility and uncertainty are earmarks of the environment facing leaders and organizations today. This article seeks to assert that new mindsets and capabilities are required for…

Analytic hierarchy process for the success of e‐government

Abobakr Sultan, Khalid A. AlArfaj, Ghassan A. AlKutbi

The purpose of this paper is to warrant the success of applying information and communications technology (ICT) in e‐government projects, particularly in developing countries…

Do interactions among elements of knowledge management lead to acquiring core competencies?

Esmaei Shaabani, Heidar Ahmadi, HamidReza Yazdani

The purpose of this paper is to evaluate the effects of infrastructure and strategy of knowledge management on acquisition of core competencies through knowledge management…

ECRM and customers: a case of Askari Commercial Bank, Pakistan

Muhammad Shakil Ahmad, Shahid Rashid, Ehtisham‐Ul‐Mujeeb

The purpose of this study is to observe and analyze current banking practices in Pakistan, regarding the electronic customer relationship management system (ECRM). The aim is to…