Business Strategy Series: Volume 13 Issue 4

E‐collaboration: new productivity tool for the twenty‐first century and beyond

Hossein Bidgoli

The purpose of this article is twofold. The first is to be able to understand the technical capabilities of e‐collaboration systems from their inception to the present time and…

Satisfaction and trust on customer loyalty: a PLS approach

Bee Wah Yap, T. Ramayah, Wan Nushazelin Wan Shahidan

The purpose of this paper is to test some antecedents and outcomes of satisfaction in the banking sector in Malaysia.

Unified communication: it's all between you and me

Amily Fikry, Zaidi Abdul Ghani@Mukhtar

This paper aims to describe strategies to market unified communication products to the business market.

Explaining intention to use an enterprise resource planning (ERP) system: an extension of the UTAUT model

Mei Ling Keong, Thurasamy Ramayah, Sherah Kurnia, Lo May Chiun

This paper proposes an extended model based on the unified theory of acceptance and use of technology (UTAUT) developed by Venkatesh et al. To help better explain the intention to…

Unveiling the motivation to outsource among SMEs

Hasliza Abdul‐Halim, Noor Hazlina Ahmad, T. Ramayah

The purpose of this paper is to understand further the concept of outsourcing among small and medium‐sized industries (SMEs). The paper highlights the concept of outsourcing…

Dysfunctional leadership: organizational cancer

Martin Dandira

The purpose of this paper is to help managers and leaders with the necessary information to implement a cure for poor organizational performance

“I'm going to do it!” versus honoring intention: how to set goals and really keep them!

Craig Bentley

This paper discusses how each year we make lofty goals that we have difficulty following through on, it then offers some tips and examples for following through on your “going to…