Transforming Government: People, Process and Policy: Volume 18 Issue 3

Editorial: Embracing human-centered innovation ecosystems in turbulent times

Vincenzo Corvello, Salvatore Ammirato, Saverino Verteramo, Asha Thomas

Service innovation within public universities: implementing new service operations for social and racial inclusion

Giuliano Magno de Oliveira Condé, Maria de Fátima Bruno-Faria

This study aims to explore the configuration of a public university service innovation: the phenotypic evaluation of self-declared black and brown applicants for access to college…

Digital humanism in business models: Unveiling value creation mechanisms

Stefano Franco, Antonio Messeni Petruzzelli, Umberto Panniello

The purpose of this study is to explore how companies can adopt digital humanism (DH), defined as the integration of humanistic skills in the development process of digital…

Geospatial modeling of climate change indices at Mexico City using machine learning regression

Magdalena Saldana-Perez, Giovanni Guzmán, Carolina Palma-Preciado, Amadeo Argüelles-Cruz, Marco Moreno-Ibarra

Climate change is a problem that concerns all of us. Despite the information produced by organizations such as the Expert Team on Climate Change Detection and Indices and the…

The innovation journey and crossroads of sustainability, resilience and human-centeredness: a systematic literature review

Bilal Afzal, Xiaoni Li, Ana Beatriz Hernández-Lara

This study aims to undertake a comprehensive analysis of innovation models, tracing their evolution from Innovation 1.0 to Innovation 4.0 and introducing the concept of Innovation…

Factors affecting citizens’ intention to use e-government services: assessing the mediating effect of perceived usefulness and ease of use

Muhammad Hafiz Hariz Zubir, Muhammad Safuan Abdul Latip

This paper aims to examine how information and communication technology (ICT) coordination, information reliability, social pressure, perceived usefulness and perceived ease of…

Predicting firms’ resilience to economic crisis using artificial intelligence for optimizing economic stimulus programs

Niki Kyriakou, Euripidis N. Loukis, Manolis Maragoudakis

This study aims to develop a methodology for predicting the resilience of individual firms to economic crisis, using historical government data to optimize one of the most…

The moderating role of government support in chatbot adoption intentions among Malaysian government agencies

Ramizatunnisah Jais, Abdul Hafaz Ngah

This study aims to use a survey to examine the factors encouraging Malaysian government agencies (MGAs) to adopt chatbots, which are a new artificial intelligence technology.

The mediating role of government ICT use on the nexus between ICT access and public sector performance

Francis Dogbe, Muftawu Dzang Alhassan, Raphael Boahen Adomako, Ezekiel Davies

This study aims to explore how government ICT use influences the relationship between ICT access and public sector performance globally. Previous research has mainly focused on…

IT integration implementation in e-government public sector in developing countries: a systematic literature review and model development

Adamu Sa'ad Madaki, Kamsuriah Ahmad, Dalbir Singh

This paper examines factors influencing successful information technology (IT) integration in developing countries’ e-government sectors, analyzing benefits and challenges to…

User-centred exploration of m-governance adoption: identifying and analysing determinants

Saurabh Gupta, Nidhi Mathur

This study tries to examine the factors that influence the adoption of e-governance mobile applications among Indian citizens. In addition, this study aims to analyse the impact…