Transforming Government: People, Process and Policy: Volume 18 Issue 2

The next generation of open data platform (ODP+): use case of Qatar

Ali Ahmed Albinali, Russell Lock, Iain Phillips

This study aims to look at challenges that hinder small- and medium-sized enterprises (SMEs) from using open data (OD). The research gaps identified are then used to propose a…

The effects of polarisation on trust in government: evidence from Ethiopia

Hafte Gebreselassie Gebrihet, Martin Limbikani Mwale

The purpose of this study is to examine the effect of polarisation on trust in government.

Drivers of citizens E- loyalty in E-government services: E-service quality mediated by E-trust based on moderation role by system anxiety

Sahem Nawafleh, Anis Khasawneh

This study aims to identify the impact of drivers of citizens’ e-loyalty on e-government services. This study focused on the impact of e-service quality (e-SQ) on e-loyalty…

Examining the linkages between digitalisation, public service delivery and corruption in Ghana

Abdallah Abdul-Salam, Ibrahim Osman Adam, Muftawu Dzang Alhassan, Abubakar Gbambegu Umar, Joshua Nterful

This study aims to examine the linkages between digitalisation, public service delivery and corruption in Ghana using survey data from 121 respondents in Ghana. The authors also…

Older adults' e-government use for bureaucratic and transactional purposes: the role of website-related perceptions and subjective digital skills

Dennis Rosenberg

This paper aims to establish the link between the attitudes older adults hold toward governmental websites, their subjective online public service use skills and their…

Cultivating the digital citizen: trust, digital literacy and e-government adoption

Abdulrazaq Kayode AbdulKareem, Kazeem Adebayo Oladimeji

This study aims to examine the role of trust and digital literacy in influencing citizens’ adoption of e-government services.

Smart mobility in smart cities: transforming the experiences of citizens into the future of smart cities

Ajitabh Dash

This study aims to identify the determinants that influence citizen’s behavioural intention and continuous usage intention of smart mobility services in Indian smart cities with…

Benefits realization in digital transformation: the translation from policy to practice in health care

Leman Isik, Christina Nilsson, Johan Magnusson, Dina Koutsikouri

While digital transformation holds immense promise, organizations often fail to realize its benefits. This study aims to address how policies for digital transformation benefits…