Transforming Government: People, Process and Policy: Volume 17 Issue 1

The political participation of local citizen in the elections of local leaders in Vietnam

Thi Thuy Ngan Nguyen, Thi Phuong Nguyen

This study aims to identify the level of political participation of local citizen in 208 districts representing for 63 provinces and cities in Vietnam and consider the effects of…

Determinants of continuance intention of using e-government services in Tanzania: the role of system interactivity as moderating factor

Herman Eliawaha Mandari, Daniel Ntabagi Koloseni

The purpose of this study is to investigate the continuance intention of using e-government services in Tanzania as well as moderating effects of system interactivity.

Residents’ trust in local government councils in an emerging nation: effect of political efficacy, good governance and performance

Farah Adilla Ab. Rahman, Norazah Mohd Suki, Mohd Idham Mohd Yusof, Radduan Yusof

This study aims to explore residents’ trust in local government councils and to examine the effect of political efficacy and good governance on that trust and on the performance…

Can digital transformation improve transparency and accountability of public governance in Nigeria?

Temitayo Shenkoya

Corruption within the Nigerian Government – at all levels – is endemic and a major problem. While there is ample evidence to buttress this fact, its effects are having a negative…

Algorithmic modeling of public recommender systems: insights from selected cities

Sergei Kamolov, Nikita Aleksandrov

In the context of digital public governance of the 21st century, recommender systems serve as a digital tool to support decision-making and shift toward proactive public services…

Woe is the dark Web: the main challenges that governments of the Commonwealth Caribbean will face in combating dark Web-facilitated criminal activities

Lloyd Waller, Stephen Christopher Johnson, Nicola Satchell, Damion Gordon, Gavin Leon Kirkpatrick Daley, Howard Reid, Kimberly Fender, Paula Llewellyn, Leah Smyle, Patrick Linton

This paper aims to investigate the potential challenges that governments in the Commonwealth Caribbean are likely to face combating crimes facilitated by the dark Web.

New public sector management (NPM) doctrines and service delivery: the case of Mauritius

Soolakshna Lukea Bhiwajee

The purpose of this study is to investigate into the perception of new public sector management (NPM) and service delivery among senior officers of the Mauritian public sector in…

Do you see my effort? An investigation of the relationship between e-government service quality and trust in government

Hani A. Alsarraf, Salman Aljazzaf, Ahmad M. Ashkanani

Electronic government (e-government) has been suggested as an important tool to improve public services and enhance citizens’ trust in government. Several studies have examined…

Challenges and opportunities in IT transformation of public service delivery: case of India Post

Shekhar Kumar Sinha, Sandip Mukhopadhyay, Parijat Upadhyay, Yogesh K. Dwivedi, Subhajit Bhattacharyya, Manas Paul, Amrita K. Bhattacharyy

Legacy organizations, particularly government departments, have always remained focused on technology acquisition at a low cost. However, they must balance their quest for better…

Usefulness and barriers of adoption of social media for disability services: an empirical analysis

Sreejith Alathur, Rajesh R. Pai

This study aims to examine the factors that influence the adoption of social media to meet the service needs of persons with disabilities.