Chinese Management Studies: Volume 2 Issue 4

Complaints and perceptions of failure recovery in buffet restaurants: A link to family communication for adolescent customers

Jane Lu Hsu, Vikki Wei‐Ting Chiu

Complaint handling has the great influence on customer retention and provides a chance for businesses to improve service quality. This study intended to reveal the complaint…

Cultural distance and subsidiary roles in knowledge transfer in MNCs in China

Cindy Qin, Prem Ramburuth, Yue Wang

A major challenge faced by MNCs is how to manage knowledge transfer between headquarters and subsidiaries located in dissimilar cultural contexts. While the impact of culture on…

Guanxi, knowledge and online intermediaries in China

Robert M. Davison, Carol Xiaojuan Ou

In China, online intermediaries have become increasingly influential in the last few years, notably in the business‐to‐business (B2B) domain. However, little research has…

Managing dynamics of inter‐partner cooperation of IJVs in China

Fan Liang

This paper aims to investigate the dynamics of IJV inter‐partner cooperation and examines the critical determinants of maintaining ongoing cooperative intern‐partner relationship…

The Art of War : system of systems engineering perspectives

Check Teck Foo

The purpose of this paper is to explore the ancient, 2,500 years old The Art of War by Sun Tzu from a system of systems engineering perspectives. The aim is to show that even for…

Foreword

Note from the publisher

Vicky Williams

Outstanding paper Award

Emerging themes in Chinese management

Karen Yuan Wang

Special issue review of human resource management in China