International Journal of Leadership in Public Services: Volume 10 Issue 3

The importance of clinical leadership in service redesign : Experience in three English National Health Service Hospitals

Abeda Mulla, Alistair Hewison, Jonathan Shapiro

The way change occurred at a strategic level and in four clinical services in three hospitals was examined. The purpose of this paper is to report how the hospitals designed and…

Implementing the citizen focus agenda: a case study in police leadership

Andrew Fisher, Stuart Kirby

Although the private sector has long understood that a customer-focused service is synonymous with success, the concept is less embedded in public agencies such as the Police…

Building resiliency and supporting distributive leadership post-disaster: Lessons from New Orleans a decade (almost) after Hurricane Katrina

Linda Usdin

– The purpose of this paper is to describe leadership, decision making and other community characteristics that support community resiliency following disasters.

Polyphonous leadership and middle managers

Jari Petri Stenvall, Inga Nyholm, Pasi-Heikki Rannisto

The middle manager's role in an organization is important. The purpose of this paper is to determine how middle managers understand their roles in managing changes from the…