International Journal of Emerging Markets: Volume 17 Issue 4

Guest editorial: Impact of artificial intelligence on business strategy in emerging markets: a conceptual framework and future research directions

Xinyue Zhou, Zhilin Yang, Michael R. Hyman, Gang Li, Ziaul Haque Munim

The impact of artificial intelligence (AI) finance on financing constraints of non-SOE firms in emerging markets

Jun Shao, Zhukun Lou, Chong Wang, Jinye Mao, Ailin Ye

This study investigates the impact of AI finance on financing constraints of non-SOE firms in an emerging market.

How does intelligent technology investment affect employment compensation and firm value in Chinese financial institutions?

Zhoujing Lai, Hang (Robin) Luo

The authors intend to expand the literature on the relationship between intelligent technology and human resources in operating cost, and firm value of financial institutions in…

How AI chatbots have reshaped the frontline interface in China: examining the role of sales–service ambidexterity and the personalization–privacy paradox

Hua Fan, Bing Han, Wei Gao, Wenqian Li

This study serves two purposes: (1) to evaluate the effects of organizational ambidexterity by examining how the balanced and the combined sales–service configurations of chatbots…

Humanoid service robots versus human employee: how consumers react to functionally and culturally mixed products

Hongyan Jiang, Mengmeng Xu, Peizhen Sun, Jing Zhang

Mixed products, while presenting new business opportunities, raise considerable concerns among managers and researchers. However, whether mixed products (functionally vs…

A machine learning method to predict the technology adoption of blockchain in Palestinian firms

Ihab K.A. Hamdan, Eli Sumarliah, Fauziyah Fauziyah

The study aims to deliver a decision support system for business leaders to estimate the potential for effective technological adoption of the blockchain (TAB) with a machine…

Product intellectualization ecosystem: a framework through grounded theory and case analysis

Xiaosong Dong, Wenli Cao, Yeqing Bao

This paper provides the strategic direction and coordination mechanism selection for the intelligent transformation of manufacturing enterprises.

The impact of social class and service type on preference for AI service robots

Qi Yao, Zhangjian Wu, Wenkai Zhou

The research aims to explore the interaction effect of consumer social class and service type on consumers' preference for robot services, as well as the mediating role of risk…

Analysing the impact of artificial intelligence on the competitiveness of tourism firms: a modified total interpretive structural modeling (m-TISM) approach

Kamakshi Sharma, Mahima Jain, Sanjay Dhir

This study explores the variables that drive the impact of artificial intelligence (AI) on the competitiveness of a tourism firm. The relationship between the variables is…

Artificial intelligence in Peer-to-peer lending in India: a cross-case analysis

Kanwal Anil, Anil Misra

This is an original piece of research holding the promise to position itself as a pioneering research to showcase the evolving role of Artificial intelligence (AI) in the Indian…

Morality in the era of smart devices

Jiarui Sui, Tiantian Mo

Does using smart devices change people's moral standards? The objective of this paper is to investigate how people's moral behavioral intentions while employing smart devices are…

The impact of artificial intelligence technology stimuli on smart customer experience and the moderating effect of technology readiness

Jingyan Gao, Lina Ren, Yang Yang, Duo Zhang, Lan Li

This research clarifies the connotations and dimensions of artificial intelligence (AI) technology stimulation and establishes a stimulus scale to explain the relationship between…

How to survive in the age of artificial intelligence? Exploring the intelligent transformations of SMEs in central China

Jinqiang Wang, Yaobin Lu, Si Fan, Peng Hu, Bin Wang

The purpose of the research is to explore how small and medium enterprises (SMEs) in central China achieve intelligent transformation through the use of artificial intelligence…