Baltic Journal of Management: Volume 4 Issue 3

Customer service‐orientation of small retail business owners in Austria, The Czech Republic, Hungary, Latvia, Slovakia, and Slovenia

Shawn Carraher, John A. Parnell, John E. Spillan

The purpose of this paper is to test the feasibility of using a biodata inventory to measure service‐orientation – one's disposition to be helpful, thoughtful, considerate, and…

Corporate social responsibility and consumers' response: the missing linkage

Yongqiang Gao

The purpose of this paper is to propose a theoretical framework to explain why corporate social responsibility (CSR) activity leads to different consumers' responses, especially…

The prevalence of envelope wages in the Baltic Sea region

Colin C. Williams

The purpose of this paper is to evaluate in the Baltic Sea region the prevalence of an illegitimate wage arrangement whereby formal employers pay their formal employees both an…

The evolution of non‐cooperative behaviour: the case of post‐transitional Estonia

Kaire Põder

The purpose of this paper is to explain the emergence of non‐cooperative behaviour after the economic transition in Estonia.

Features of successful entrepreneurs in Estonia and changing organisational development challenges

Tiit Elenurm, Ruth Alas

The purpose of this paper is to reveal the implications of changing success factors of entrepreneurs for the role of organisational development (OD) programmes in facilitating…

Organizational commitment during organizational changes: A longitudinal case study on acquired key employees

Mélanie Raukko

Mergers and acquisitions (M&As) represent major organizational changes, and create traumatic, stressful situations to employees. The purpose of this paper is to study the acquired…

Innovative research management as a tool for institutional competitiveness

Marius Lanskoronskis, Lineta Ramoniene, Petras Barsauskas

The purpose of this paper is to discuss the influence of university research management on institutional competitiveness, international visibility and fund‐raising.

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