International Journal of Productivity and Performance Management: Volume 69 Issue 9

GCG, financial architecture on stock return, financial performance and corporate value

Suhadak Suhadak, Sri Mangesti Rahayu, Siti Ragil Handayani

The purpose of this paper is to observe and analyze the influence of good corporate governance (GCG) and financial architecture on stock returns and financial performance and its…

Customer-contact employees’ empowerment and customer performance: The CRM effectiveness as a mediator

Sarra Berraies, Rached Chtioui, Mehrez Chaher

The purpose of this paper is to explore the relationship between the customer-contact employees’ (CCE) empowerment and customer performance indicators, namely, perceived service…

Modeling teachers’ quality of work life: a partial least square approach

Muhammad Imran Malik, Hassan Mehmood, Waheed Ali Umrani

The purpose of this paper is to examine the factors affecting quality of work life (QWL) of teachers working in Higher Education Institutions.

Strategic scenario analysis combining dynamic balanced scorecards and statistics

Enrico Supino, Federico Barnabè, Maria Cleofe Giorgino, Cristiano Busco

The purpose of this paper is to explore the way in which system dynamics (SD) can enhance some key success factors of the balanced scorecard (BSC) model and support…

Impact of operations management strategies on customer satisfaction and behavioral intentions at café-restaurants

N. Gökhan Torlak, Ahmet Demir, Taylan Budur

The purpose of this paper is to examine the relationships of capacity/layout (CL), design (D), location, (L), hygiene (H), human resource management (HRM), food quality (FQ) and…

An empirical investigation of supply chain operations reference model practices and supply chain performance: Evidence from manufacturing sector

Sri Yogi Kottala, Kotzab Herbert

The purpose of this paper is to develop and validate a scale measurement of supply chain operations reference (SCOR)-related performance indicators and proposed constructs…

People-process-performance benchmarking technique in cloud computing environment: An AHP approach

Issam Kouatli

Cloud computing is relatively a new type of technology demanding a new method of management techniques to attain security and privacy leading to customer satisfaction regarding…

Bank productivity in Africa

Sarah Beatson Nartey, Kofi A. Osei, Emmanuel Sarpong-Kumankoma

The purpose of this paper is to provide a total factor productivity index for the African banking industry. It also investigates the impact of some internal and external…

Evaluating the performance of auditors: a driver or a stabilizer of auditors’ behaviour

Rabih Nehme, Christelle AlKhoury, Abdullah Al Mutawa

The purpose of this paper is to identify differences in auditors’ dysfunctional behaviour when expecting performance appraisal. Its main aim is to examine variances across…

Factors influencing multifactor productivity of equipment-intensive activities

Nima Gerami Seresht, Aminah Robinson Fayek

Due to its key role in the successful delivery of construction projects, construction productivity is one of the most researched topics in construction domain. While the majority…

Effects of the attributes of supply chain openness on sustainable supply chain performance

Syed Awais Ahmad Tipu, Kamel Fantazy

The purpose of this paper is to empirically examine the effects of the attributes of supply chain openness on sustainable supply chain performance (SSCP).

Driving performance in the public sector: what can we learn from Malaysia’s service delivery reform?

Noore Alam Siddiquee

The purpose of this paper is to investigate the extent to which Malaysia’s most recent public service reform has improved service delivery and governmental performance. It also…

Quantitative target setting in balanced scorecard method using simultaneous equations system and goal programming

Sorour Farokhi, Emad Roghanian, Yaser Samimi

The purpose of this paper is to identify the accurate cause and effect relationships among strategic objectives and also to demonstrate how decision makers can be guided in the…

Managing performance through employee attributes: implications for employee engagement

Pia Lappalainen, Minna Saunila, Juhani Ukko, Tero Rantala, Hannu Rantanen

The purpose of this paper is to examine the connection between performance management and employee engagement. More specifically, the authors address shortcomings in prior…

The effect of social network ties on performance: a moderated mediation model

Amer Ali Al-Atwi

The purpose of this paper is to adapt the job demands–resources perspective to extend social network literature by examining the effectiveness of psychological (work engagement…