International Journal of Productivity and Performance Management: Volume 69 Issue 4

Productivity of the Indian non-life insurance sector: New evidence employing Färe–Primont index approach

Ashiq Mohd Ilyas, S. Rajasekaran

The purpose of this paper is to analyse the performance of the Indian non-life (general) insurance sector in terms of total factor productivity (TFP) over the period 2005–2016.

Client protection and sustainable performance in microfinance institution

Nor Maisarah Bakar, Rashidah Abdul Rahman, Zuraeda Ibrahim

Microfinance institutions (MFIs) provide credit to low-income beneficiaries, enabling them to gain access to financial assistance. To ensure that clients are protected, all MFIs…

The impact of the level of customer satisfaction on the quality of e-commerce services

Teresa Gajewska, Dominik Zimon, Grzegorz Kaczor, Peter Madzík

The purpose of this paper is to present the results of surveys conducted in the field of level of e-commerce services quality. The criteria of quality of e-commerce services were…

The relationship between managerial ability, earnings management and internal control quality on audit fees in Iran

Mahdi Salehi, Mahmoud Mousavi Shiri, Seyedeh Zahra Hossini

The purpose of this paper is to emphasize the relationship between managerial ability, earnings management, internal control quality and audit fees to establish whether or not…

Promoting employee innovation performance: Examining the role of self-efficacy and growth need strength

Sabiha Mumtaz, Sanjai K. Parahoo

The purpose of this paper is to examine the role of individual differences particularly self-efficacy (SE) and growth need strength (GNS) as antecedents of employee innovation…

Exploring lean generic and lean healthcare cultural clusters

Marc Dorval, Marie-Hélène Jobin

Lean culture has been noted to be an underdeveloped concept. The purpose of this paper is to increase the understanding of Lean culture by determining its leading cultural…

E-fulfillment performance evaluation for an e-tailer: a DANP approach

Rohit Titiyal, Sujoy Bhattacharya, Jitesh J. Thakkar

E-fulfillment has a significant role to play within e-tailing, which provides products to a customer, comprising primarily of five components: website quality, customization…

Impact of IT practices and business value of IT measurement

Sunil Pathak, Venkataraghavan Krishnaswamy, Mayank Sharma

The purpose of this paper is to measure the business value of IT (BVIT) and illustrate the relationship between IT practices and BVIT.

ISO 9001-certified public healthcare center’s efficiency and re-certification

Rahmat Nurcahyo, Ellia Kristiningrum, Sik Sumaedi

The purpose of this paper is to measure the efficiency of ISO 9001-certified public healthcare center in Jakarta, Indonesia and examine the impact of “re-certification“ on the…

Sustainable service supply chain practices (SSSCPs): a framework development

Fahimeh Aliakbari Nouri, Mohsen Shafiei Nikabadi, Laya Olfat

The purpose of this paper is to develop a framework of sustainable service supply chain management (SCM) processes and practices in the multi-dimensional construct. It tries to…

The contribution of social media to project management

Muralitheran V. Kanagarajoo, Richard Fulford, Craig Standing

The purpose of this paper is to determine the social media (SM) tools that are the most prevalent for project management activities, ascertain the areas of project management that…