International Journal of Productivity and Performance Management: Volume 67 Issue 5

Editorial

Nicky Shaw, Luisa Delfa Huaccho Huatuco

Reducing failure rate at high voltage (HV) testing of insulator using Six Sigma methodology

Darshak A. Desai, Aurangzeb Javed Ahmed Shaikh

This paper, a case study, aims to illustrate the application of Six Sigma in a small-scale ceramic manufacturing industry. The purpose of this paper is to demonstrate the…

Multidimensional engagement and store performance: The perspective of frontline retail employees

Dwi Suhartanto, Anthony Brien

The purpose of this paper is to examine the effect of multidimensional engagement (job engagement and organization engagement) on retail stores’ performance directly and…

Mediating role of process simplification in process integration and upstream supply chain flexibility

Gaurav Goyal, Harsh Vardhan Samalia, Piyush Verma

The purpose of this paper is to investigate the mediating role of process simplification on the relationship between process integration and upstream supply chain flexibility in…

The questionnaire on productivity attributes (QPA): Designing and developing a measuring tool to estimate productivity in manufacturing industries

Raju Sheshrao Kamble, Lalit Narendra Wankhade

Although there are many studies investigating attributes affecting productivity, the research into measurement of those attributes has been incomplete. In an attempt to bridge…

The influencing outcomes of job engagement: an interpretation from the social exchange theory

Nan Yin

Job engagement is a positive, fulfilling, work-related state of an individual, the perfect link between individual characteristics, job factors and job performance and the…

Implementation issues of a design management indicator system: A case study of four product development companies

Paula Görgen Radici Fraga, Maurício Moreira e Silva Bernardes, Darli Rodrigues Vieira, Milena Chang Chain

The purpose of this paper is to present and discuss the process and results achieved from the implementation of a design management indicator system in four product development…

Developing a strategy map for environmental consulting firms

Naqi Sayed, Camillo Lento

The purpose of this paper is to identify key performance indicators (KPIs) for environmental consulting firms, explore their causal linkages and develop a strategy map around the…

Lean Six Sigma in policing services: A case study from an organisational learning perspective

Jiju Antony, Bryan Rodgers, Inness Coull, Vijaya Sunder M.

This paper is based on a single case study carried out as part of a change programme but is used as a reflective tool to draw on some of the wider organisational learning which…