International Journal of Productivity and Performance Management: Volume 67 Issue 2

Editorial

Nicky E. Shaw, Luisa Huaccho Huatuco

Hospital capacity management based on the queueing theory

Otavio Bittencourt, Vedat Verter, Morty Yalovsky

The purpose of this paper is to focus on the contributions of queueing theory to hospital capacity management to improve organizational performance and deal with increased demand…

Agency theory perspective on public-private-partnerships: international development project

David W. Parker, Uwe Dressel, Delroy Chevers, Luca Zeppetella

Agency theory suggests that divergences will occur when a principal, e.g. client, and agent e.g. a project manager, interests are different in the execution of a project. The…

Continuous improvement in a university – the first steps: a reflective case study

Seamus O’Reilly, Joe Healy, Rónán O’Dubhghaill

Using Lean Six Sigma (LSS) implementation literature as an organising framework, the purpose of this paper is to explore the initial steps in a continuous improvement (CI) journey…

An empirical investigation of workplace factors affecting lean performance

Ilias Vlachos, Evangelia Siachou

The purpose of this paper is to identify workplace factors with an impact on lean performance (LP). This can lead to better LP outcomes, thus facilitating organizations to…

ISO 9001 and supply chain quality in the USA

Scott Dellana, John Kros

The purpose of this paper is to explore the nature of ISO 9001 certification and diffusion in the USA in relation to organizational supply chain position, quality maturity, and…

Supply chain strategies of manufacturers in Ethiopia

Dagne Birhanu, L. Krishnanand, A. Neelakanteswara Rao

The purpose of this paper is to test the supply chain (SC) strategies and the linking of SCs to SC strategies in line with Lee’s (2002) model.

The efficacy of routing and flexibility on financial performance within an international manufacturing setting

Kelly Weeks, Alfred Guiffrida, Mahdi Safa

The purpose of this paper is to extend the developing body of knowledge on supply chain performance by addressing the impact of resource commitment (RC), product route efficiency…

A quantitative framework for lean and green assessment of supply chain performance

Shashank Thanki, Jitesh Thakkar

The purpose of this paper is to propose a balanced scorecard (BSC)- and strategy map-based quantitative framework for assessing the lean and green performance of the supply chain…

Development of a balanced scorecard-based supplier collaborative performance index

Manoj Hudnurkar, Urvashi Rathod, Suresh Kumar Jakhar, Omkarprasad S. Vaidya

The purpose of this paper is to design and develop a balanced scorecard (BSC)-based index for quantifying the suitability of suppliers to mature to the next level of collaboration…

Value creation measures: an industry-based study

John Henry Hall

The purpose of this paper is to identify the shareholder value creation measure best suited to express shareholder value creation for a particular industry.

Transformational leadership and contextual performance: Role of integrity among Indian IT professionals

Sajeet Pradhan, Lalatendu Kesari Jena, Pratishtha Bhattacharyya

Transformational leaders engage their employees’ self-concept in such a meaningful way that it results in an extra effort exerted by employees in addition to what is expected of…