International Journal of Productivity and Performance Management: Volume 65 Issue 8

Editorial

Thomas F. Burgess, John Heap

Healthcare service quality model: A multi-level approach with empirical evidence from a developing country

Sik Sumaedi, Medi Yarmen, I. Gede Mahatma Yuda Bakti

The purpose of this paper is to develop and test a multi-level healthcare service quality (HSQ) model in Jakarta, Indonesia.

Lean services: a systematic review

Shradha Gupta, Monica Sharma, Vijaya Sunder M.

The purpose of this paper is to highlight the importance of Lean methodology through an exhaustive literature review, and its implications and application in the service industry…

Effect of bank-specific and governance-specific variables on the productivity and profitability of banks

Karam Pal Narwal, Shweta Pathneja

The purpose of this paper is to analyze the effect of bank-related variables and corporate governance-related variables on the productivity and profitability of public and private…

Learning effect on labour productivity of repetitive concrete masonry blockwork: Fact or fable?

Abdulaziz M. Jarkas

The applicability of learning curve theory to the construction industry has been investigated by several studies; however, the outcomes are characterised by inconsistent, rather…

Constructs of quality in higher education services

Vijaya Sunder M.

The purpose of this paper is to present various quality constructs, their application, success and shortcomings, in higher education (HE) services.

Productivity enhancement in North American automotive industry: Strategies and techniques to reduce hours-per-vehicle

Amir Abolhassani, Majid Jaridi

The purpose of this paper is to identify effective factors, their impact, and find estimation models of the most well-known productivity measurement, hours-per-vehicle (HPV), in…

Measuring business performance in the airport context: a critical review of literature

Vincenzo Fasone, Sandra Zapata-Aguirre

Over 15 years have passed since the first paper was published applying data envelopment analysis (DEA) to measure airport productivity. Since then, a wave of studies has appeared…