International Journal of Productivity and Performance Management: Volume 65 Issue 7

Editorial

John Heap, Thomas F. Burgess

Lean and US manufacturing industry: popularity of practices and implementation barriers

Amir Abolhassani, Ky Layfield, Bhaskaran Gopalakrishnan

The purpose of this paper is to analyze lean strategic practices being implemented in manufacturing facilities throughout Pennsylvania and West Virginia and identify the…

Factors affecting service recovery performance and customer service employees: A study of Malaysian life insurance industry

Shishi Kumar Piaralal, Muhammad Awais Bhatti, Niriender Kumar Piaralal, Ariff Syah Juhari

Service recovery is very important to the insurance industry; it helps to maintain clients, it is a crucial competitive advantage for business survival and it adds value for the…

A structural analysis of the enablers of u-commerce proliferation in a developing economy

Mohd. Nishat Faisal, Habibullah Khan

U-commerce is an emerging paradigm transcending traditional e-commerce boundaries. The purpose of this paper is to highlight those issues that deserve attention in developing…

Performance measurement system implementation in a turbulent operating environment

Sanna Pekkola, Minna Saunila, Hannu Rantanen

The purpose of this paper is to examine how a performance measurement system (PMS) can be designed for small- and medium-sized enterprises (SMEs) operating in a turbulent…

Organizational performance measurement by a framework integrating BSC and AHP

Tahere Yaghoobi, Firoozeh Haddadi

Performance measurement, especially at the enterprise level, requires intense consideration of experts and managers in organizations from both theoretical and practical aspects…

Assembly line productivity improvement as re-engineered by MOST

A.N. Mustafizul Karim, Saravanan Tanjong Tuan, H.M. Emrul Kays

The purpose of this paper is to address and solve operational problems of an automotive industry in reaching production target by adopting Maynard Operation Sequence Technique…

Can Lean Six Sigma make UK public sector organisations more efficient and effective?

Jiju Antony, Bryan Rodgers, E.V. Gijo

The purpose of this paper is to demonstrate the widespread but fragmented application of Lean Six Sigma within the UK public sector, providing the context of some of the…