International Journal of Productivity and Performance Management: Volume 59 Issue 6
Table of contents - Special Issue: Performance Measurement within the Third Sector
Guest Editors: Graham Manville, Richard Greatbanks
A case study of impact measurement in a third sector umbrella organisation
A. DawsonThis paper aims to explore a current measurement system within a team of a national third sector umbrella organisation and to recommend a new set of ongoing changes to be…
Balanced scorecard implementation in German non‐profit organisations
Dorothea GreilingThe purpose of this paper is to report on the results of an explorative empirical study among German non‐profit organisations with respect to the implementation of the balanced…
Marketing and performance evaluations in non‐profit services: “Missed” targeting in communicating stakeholders' expectations
Rita S. ManoThe paper aims to examine how not communicating stakeholders' expectations through marketing results in mis‐targeting. It also aims to suggest that, when non‐profit managers do…
The use and efficacy of anecdotal performance reporting in the third sector
Richard Greatbanks, Graham Elkin, Graham ManvilleThis research paper seeks to examine the important issues of performance measurement and reporting in a third sector community organisation. It aims to highlight the dysfunctional…
Embedding outcomes recording in Barnardo's performance management approach
Jessica McEwen, Mark Shoesmith, Richard AllenThe purpose of this paper is to describe how Barnardo's, a large children's charity, has developed a system for measuring and reporting on service user outcomes as part of its…
ISSN:
1741-0401e-ISSN:
1758-6658ISSN-L:
1741-0401Renamed from:
Work StudyOnline date, start – end:
2004Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditors:
- Dr Luisa Huatuco
- Dr Nicky Shaw