International Journal of Productivity and Performance Management: Volume 57 Issue 1

Lives in the balance: an analysis of the balanced scorecard (BSC) in healthcare organizations

Bruce Gurd, Tian Gao

The purpose of this paper is to show how the balanced scorecard (BSC) has been a prominent innovation in strategic performance measurement systems. The health care sector has…

“Mind the gap, please”: Using public value theory to examine executive take‐up of results‐based management

David Try

The purpose of this paper is to analyse the contribution of public value theory in understanding executive adaptation of results‐based management within a public sector…

Service delivery by local government employees post‐ the implementation of NPM: A social capital perspective

Yvonne Brunetto, Rod Farr‐Wharton

The purpose of this paper is to compare the impact of the quality of employee enablers (in this case measured by the quality of the communication relationship between local…

Intangible resources as performance drivers in European hospitals

Krystin Zigan, Fraser Macfarlane, Terry Desombre

The purpose of this paper is to explore the use of intangible resources in the performance management of European hospitals. The extent of the awareness of intangible resources as…

A comparative assessment of performance and productivity of health centres in Seychelles

Joses M. Kirigia, Ali Emrouznejad, Rui Gama Vaz, Henry Bastiene, Jude Padayachy

The purpose of this paper is to measure the technical and scale efficiency of health centres; to evaluate changes in productivity; and to highlight possible policy implications of…

Green productivity: moving the agenda

Tom Tuttle, John Heap

The purpose of this paper is to provide evidence of the emerging consensus about the need to tackle environmental issues alongside economic and business issues, in an integrated…

What is the role of academic institutions for the future development of Six Sigma?

Jiju Antony

This paper aims to present the role that leading engineering and business schools will play for the future development of Six Sigma.

Diary of events

Good or bad?

Union gains

Editorial

Zoe Radnor, John Heap

Go to Luxembourg

Global cropping

Proof!