International Journal of Productivity and Performance Management: Volume 54 Issue 5/6

An empirical investigation of the metrics alignment process

Steven A. Melnyk, Roger J. Calantone, Joan Luft, Douglas M. Stewart, George A. Zsidisin, John Hanson, Laird Burns

To understand the use of metrics to attain alignment between the needs of the customer, strategic objectives, and the execution system. This paper examines the process by which…

Microeconomic analysis of the balanced scorecard: a case of Nokia Corporation

Erkki K. Laitinen

The purpose of the research is to analyse the theoretical foundations of the balanced scorecard (BSC) with the aid of a microeconomic model and to illustrate the results in an…

Resources that drive performance: an empirical investigation

Bruno H. Rocha Fernandes, John F. Mills, Maria Tereza L. Fleury

To investigate in an empirical situation the resources that drive organizational performance, considering as resources HR practices, human competencies and other tangible…

The adoption and success of profit‐sharing plans in strategic business units: Opportunism or contingency?

Michel Magnan, Sylvie St‐Onge, Denis Cormier

To provide insights as to the determinants of profit‐sharing plan (PSP) adoption, as well as conditions that underlie their successful implementation.

The impact of performance measurement in strategic planning

E. Tapinos, R.G. Dyson, M. Meadows

To investigate the impact of performance measurement in strategic planning process.

Conceptual design of performance measurement and management systems using a structured engineering approach

George W.L. Sousa, Luiz Cesar Ribeiro Carpinetti, Richard L. Groesbeck, Eileen Van Aken

To provide and illustrate a structured engineering approach for conceptual design of enterprise performance measurement and management systems.

Assessing maturity and effectiveness of enterprise performance measurement systems

Eileen M. Van Aken, Geert Letens, Garry D. Coleman, Jennifer Farris, Dirk Van Goubergen

The purpose of this paper is to describe and illustrate an application of a tool for assessing the maturity and effectiveness of enterprise performance measurement systems.

An empirical study of performance measurement in manufacturing firms

Maurice Gosselin

The recent performance measurement literature suggests that organizations should put more emphasis on non‐financial measures in their performance measurement systems, that…

Marketing research performance and strategy

David H.B. Bednall, Michael J. Valos

To investigate whether strategic orientation affects the evaluation of specific market research projects in for‐profit firms.

Local government financial key performance indicators – not so relevant, reliable and accountable

Robyn Pilcher

Local government in Australia has a complex system of accountability, part of which includes the publication of financial comparative performance measures. The purpose of this…

Implementing performance management in England's primary schools

Andrew Brown

To provide an overview of the various ways in which performance management is being implemented in England's primary schools.

Perversity in public service performance measurement

M. Pidd

To discuss some of the reasons why performance measurement systems in public services can lead to dysfunctional consequences even when people operate with the best of intentions.

The conference

Zoe Radnor, Mike Kennerley

Diary of events