Journal of Enterprise Information Management: Volume 36 Issue 1

Empowering resources recombination through dynamic capabilities of an enterprise

Dilnaz Muneeb, Syed Zamberi Ahmad, Abdul Rahim Abu Bakar, Shehnaz Tehseen

This study aims to provide insights on the importance of reconfiguring new and existing enterprise resources in a heterogeneous manner. This will lead to improved efficiencies…

Measuring SERVQUAL dimensions and their importance for customer-satisfaction using online reviews: a text mining approach

Swagato Chatterjee, Arpita Ghatak, Ratnadeep Nikte, Shivam Gupta, Ajay Kumar

The extant literature has utilized the SERVQUAL scale to measure service quality dimensions and their importance towards customer-satisfaction using close-ended survey-based…

Open and social: portraying the resilient, social and competitive, upcoming enterprise

Ferran Vendrell-Herrero, Marco Opazo-Basáez, Josip Marić

This article seeks to characterize and assess a new type of resilient, socially conscious and competitive enterprise that simultaneously encompasses open and social innovation  

From supply chain resilience to supply chain disruption orientation: the moderating role of supply chain complexity

Ghulam Hussain, Mian Sajid Nazir, Muhammad Amir Rashid, Maheen Abdul Sattar

This study aims to examine the direct and indirect effects of supply chain resilience enablers on supply chain disruption orientation per supply chain resilience. It conjointly…

How can robo-advisors retain end-users? Identifying the formation of an integrated post-adoption model

Yung-Ming Cheng

This study's purpose is to propose an integrated post-adoption model based on expectation-confirmation model (ECM) and cognitive absorption (CA) theory to examine whether network…

Assessing organizational health-analytics readiness: artifacts based on elaborated action design method

Sathyanarayanan Venkatraman, Rangaraja Sundarraj

While the adoption of health-analytics (HA) is expanding, not every healthcare organization understands the factors impacting its readiness for HA. An assessment of HA-readiness…

What role does enterprise social network play? A study on enterprise social network use, knowledge acquisition and innovation performance

Jie Xiong, Daoyin Sun

In order to explore the role of enterprise social network (ESN), this study examines how the different dimensions of ESN use – within teams and across teams – facilitate knowledge…

The role of enterprise information systems strategies enabled strategy-making on organizational innovativeness: a resource orchestration perspective

Adilson Carlos Yoshikuni, Rajeev Dwivedi

The paper aims to establish the role of enterprise information systems strategies (ISS) enabled by business strategies for attaining organizational innovativeness (ORIN) mediated…

The double-edged sword of social media usage during the COVID-19 pandemic: demographical and cultural analyses

Khaled A. Alshare, Murad Moqbel, Mohammad I. Merhi

This exploratory research aims to (1) investigate the bright and dark sides of social media use during the COVID-19 pandemic; (2) explore the impact of demographic factors on…

Deep learning applications in manufacturing operations: a review of trends and ways forward

Saumyaranjan Sahoo, Satish Kumar, Mohammad Zoynul Abedin, Weng Marc Lim, Suresh Kumar Jakhar

Deep learning (DL) technologies assist manufacturers to manage their business operations. This research aims to present state-of-the-art insights on the trends and ways forward…

Robotic process automation adoption: contextual factors from service sectors in an emerging economy

Chitra Sharma, Sangeeta Shah Bharadwaj, Narain Gupta, Hemant Jain

The study aimed to examine the robotic process automation (RPA) contextual (center of excellence and scalability) and the multidisciplinary (TOE) determinants of RPA adoption in…

Enhancing the analysis of online product reviews to support product improvement: integrating text mining with quality function deployment

Mehdi Rajabi Asadabadi, Morteza Saberi, Nima Salehi Sadghiani, Ofer Zwikael, Elizabeth Chang

The purpose of this paper is to develop an effective approach to support and guide production improvement processes utilising online product reviews.

Role of Industry 4.0 in circular supply chain management: a mixed-method analysis

Mohd Nishat Faisal

The major purpose of this study is to investigate the role of Industry 4.0 in circular supply chain management (CSCM). The study also identifies variables that positively…

The trickle-down effect of big data use to predict organization innovation: the roles of business strategy alignment and information sharing

Yu Wang, Zulqurnain Ali, Aqsa Mehreen, Khawar Hussain

In this age of digitalization, organizations are generating large data from the organizations' manufacturing processes that are valuable for capturing a competitive edge. Chinese…