Journal of Enterprise Information Management: Volume 30 Issue 1

Guest editorial

Dr Sanjay Kumar Singh, Dr P. Vigneswara Ilavarasan, Dr Ramanjeet Singh, Professor Yogesh Dwivedi

Exploring mobile government from the service quality perspective

Hajar Saeed Al-Hubaishi, Syed Zamberi Ahmad, Matloub Hussain

The purpose of this paper is to identify service quality dimensions and their sub-dimensions for mobile government services. Despite studies conducted on mobile services, there is…

A computer-based participatory model for customization in the UAE housing market

Basem Eid Mohamed, Mohamed Elkaftangui, Sherine Farouk

The purpose of this paper is to propose a novel framework and a systematic group of methodologies for constructing a computer-based design system that could support homebuyers’…

How does transformational leadership influence proactive customer service behavior of frontline service employees? Examining the mediating roles of psychological empowerment and affective commitment

Hemang Jauhari, Shailendra Singh, Manish Kumar

The purpose of this paper is to examine the mediating roles of two variables of psychological empowerment and affective commitment of frontline service employees (FSEs) in the…

Sustainable development of microfinance customers: An empirical investigation based on India

Saju Jose, Jacob Chacko

The purpose of this paper is to examine whether microfinance activities aimed at the bottom of the pyramid consumers are sustainable.

Does e-readiness of citizens ensure better adoption of government’s digital initiatives? A case based study

Saikat Ghosh Roy, Parijat Upadhyay

The purpose of this paper is to critically examine and evaluate the “E-Readiness” of the citizens of India which is imperative to make such large scale e-government initiatives a…

Transformational leadership and psychological empowerment: The mediating effect of organizational culture in Indian retail industry

Rabindra Kumar Pradhan, Madhusmita Panda, Lalatendu Kesari Jena

The purpose of this paper is to examine the role of transformational leadership in psychological empowerment in Indian retail industry. This study also tries to examine whether…

Burnout during early career: lived experiences of the knowledge workers in India

Premalatha Packirisamy, Manju Meenakshy, Srinath Jagannathan

The purpose of this paper is to explore the phenomenon of burnout during early career among knowledge workers in information technology (IT) services industry in India.

Impact of ICT-based innovations on organizational performance: The role of corporate entrepreneurship

Manal Yunis, Abdul-Nasser El-Kassar, Abbas Tarhini

Research has shown that information and communication technologies (ICT) are crucial for economic growth. The purpose of this paper is to develop a framework that would depict and…

The changing landscape of IS project failure: an examination of the key factors

D. Laurie Hughes, Nripendra P. Rana, Antonis C. Simintiras

Information systems (IS) project failure has been a recurring problem for decades. The purpose of this paper is twofold: first, to examine the key factors that influence project…

Dynamic service capabilities enabling agile services: Scale development and initial validation in Indian services industry

Aparna Raman, Sangeeta Shah Bharadwaj

The purpose of t1his paper is to develop an instrument to measure agile services based on dynamic capabilities theory. The paper investigates the service agility through two…

Towards a design theory of computer-supported organizational participation

Thomas Wagenknecht, René Filpe, Christof Weinhardt

Employees demand high responsibility and empowerment, while keeping their work communal and flexible. Initiatives that foster organizational participation (OP) can contribute to…