Journal of Enterprise Information Management: Volume 23 Issue 3

A hybrid approach to workflow modelling

Richard Cull, Tillal Eldabi

The increase in business process management projects in the past decade has seen an increase in demand for business process modelling (BPM) techniques. A rapidly growing aspect of…

Knowledge management, strategy, and technology: a global snapshot

Elayne Coakes, A.D. Amar, Maria Luisa Granados

This paper presents results from a large comprehensive global survey of knowledge management (KM). The question that this paper looks to answer is how a KM strategy can be…

Facilitating the adoption of e‐payment systems: theoretical constructs and empirical analysis

Sevgi Özkan, Gayani Bindusara, Ray Hackney

The emergence of online transactions, enabled through internet media, has led to an increase in the availability of electronic payment (e‐payment) systems. This research aims to…

Action readiness and mindset for IT offshoring

Mehmet N. Aydin, Jeroen de Groot, Jos van Hillegersberg

The paper aims to examine the degree of changes in action readiness and mindset for the IT offshore outsourcing (offshoring) practice of a number of leading finance and insurance…

Analysis of risk dynamics in information technology service delivery

Özge Nazımoğlu, Yasemine Özsen

The purpose of this paper is to define and analyse risks within information technologies (IT) in service delivery. Some specific risks that appear in IT service delivery and the…

Web‐based information systems development and dynamic organisational change: The need for development tools to cope with emergent information requirements

Mark Ramrattan, Nandish V. Patel

This paper aims to examine the contextual issues relating to the problem of developing web‐based information systems for emergent organisations.

Critical success factors for ERP implementations in Belgian SMEs

Claude Doom, Koen Milis, Stephan Poelmans, Eric Bloemen

The purpose of this paper is to examine the critical success factors of ERP implementations in Belgian SMEs and to identify those success factors that are specific to a SME…

Editorial

Maged Ali, Zahir Irani