Journal of Enterprise Information Management: Volume 20 Issue 4

Towards an IT production function: Understanding routines as fundamental for IT value creation

Heinz‐Theo Wagner, Tim Weitzel

The goal of this paper is to identify core IT value drivers in firms and to model them as an IT production function to help disclose and measure the IT value creation process and…

Creating value from a commodity process: a case study of a call center

Jimmy Huang, Sue Newell, Brad Poulson, Robert D. Galliers

The purpose of this paper is to conceptualize the unique value that can be created by performing a commodity process, in this case call handling at a call center, as a means of…

KM governance: investigating the case of a knowledge intensive research organisation

Andreas Schroeder, David Pauleen

The aim of the research is to identify the knowledge management (KM) governance configuration of an organisation and to investigate its impact on the development of knowledge…

Adopting an ICT code of conduct: An empirical study of organizational factors

Marie Bia, Michel Kalika

Following the example of Anglo‐Saxon companies, French companies are increasingly establishing codes of conduct specific to the use of information and communication technologies…

Information behaviour in e‐reverse auctions: Purchasing in the context of the automobile industry

Andrea Lösch, J. Siân Lambert

The study aims to explore information behaviour and its potential impact on buyer‐supplier relationships in electronic reverse auction (e‐RA). In spite of the widely assumed…

Developing an integrated management system for optimising project options

Hemanta Kumar Doloi

This paper aims to discuss the development of an integrated management system (IMS) by linking quantitative and qualitative decision parameters with a view to rank and optimise…

A profile of ERP adoption in manufacturing SMEs

Louis Raymond, Sylvestre Uwizeyemungu

This paper seeks to build and validate a typological profile of manufacturing small to medium‐sized enterprises (SMEs) in regard to their eventual adoption of an enterprise…

Editorial

Zahir Irani