Journal of Enterprise Information Management: Volume 17 Issue 6

E‐relationship marketing: changes in traditional marketing as an outcome of electronic customer relationship management

Shannon Sue Scullin, Jerry Fjermestad, Nicholas C. Romano

Marketing concepts and definitions have remained relatively unchanged until recently. Electronic customer relationship management (eCRM) has forced marketing managers to…

From “ancient” to “modern”: a cross‐cultural investigation of electronic commerce adoption in Greece and the United States

Lin Chai, Paul A. Pavlou

Globalization and the ubiquitous nature of the Internet facilitate e‐commerce activities across nations. An empirical study was conducted using data from Greek and US consumers in…

Text clustering and summary techniques for CRM message management

Dmitri Roussinov, J. Leon Zhao

One of customer relationship management (CRM) activities involves soliciting customer feedback on product and service quality and the resolution of customer complaints…

SiteQual: an integrated measure of Web site quality

Harold W. Webb, Linda A. Webb

The development and testing of an instrument for obtaining user feedback on the overall quality of B2C electronic commerce Web sites, SITEQUAL, is discussed. Using previous…

The impact of e‐marketplaces on dyadic buyer‐supplier relationships: evidence from the healthcare sector

A. White, E.M. Daniel

This study seeks to explore the impact of e‐marketplaces on dyadic buyer‐supplier relationships in the healthcare sector. In particular it seeks to determine if the “move to the…

Integrating diverse ERP systems: a case study

Sarmad Alshawi, Marinos Themistocleous, Rashid Almadani

Enterprise resource planning (ERP) went through many development cycles since its beginning in the 1970s until it established itself as a backbone of most major enterprises in the…