Tourism Review: Volume 79 Issue 1

Guest editorial: Tourism talent challenge post-pandemic and the way forward

Xi Yu Leung, Adele Ladkin

Internship and career adaptability: addressing occupational stigma and identity for hospitality management students

Fei Peng, Yaoqi Li, Wenting Xu

The high turnover rate among interns exacerbates the shortage of human resources in the hospitality industry. This study is based on previous concerns about the impact of…

Effects of career adaptability and career optimism on career intention of tourism and hospitality students

Danni Wang, Catherine Cheung, Xianmu Zhai

In recent years, students have found careers in the tourism and hospitality (T&H) industry less attractive. Attracting and retaining young talents has become more challenging for…

The cruise industry workforce crunch – generational changes in work values of job seekers

Steffen Raub, Margarita Cruz, Jens Gorka, Demian Hodari, Lionel Saul

In the wake of COVID-19, the cruise industry is experiencing an unprecedented talent management challenge. Extant research suggests a broad range of work values that may attract…

Attracting Gen Z workforce: the effects of organizational social media policy

YunYing Zhong, Lu Zhang, Wei Wei, Jerry Cha-Jan Chang

Considering Gen Z’s unique formative experience with social media, this study aims to apply the cue utilization theory to investigate the effects of social media policy as an…

New hire performance: identifying critical traits for hospitality industry

Debolina Dutta, Chaitali Vedak, Varghees Joseph

High performance of new hires is of imminent interest to organizations in the hospitality sector. Yet, limited studies have focused on the relevant traits of new hires that…

Motivations and commitment to work in the hospitality industry: investigating employee psychology and responsible organizational behaviors

Mark Anthony Camilleri, Ciro Troise, Alastair M. Morrison

A number of hospitality businesses are understaffed and are experiencing severe labor shortages, in various contexts. In many cases, hotels and restaurants are finding it…

Hotel employees’ intention to stay through psychological contract fulfillment and positive emotions in post-lockdown era

Anushree Mehta (Karani), Sunita Mall, Tanvi Kothari, Revati Deshpande

The study aims to investigate hotel employees’ intentions to stay in industry with the mediating role of psychological contract fulfilment (PCF) and moderating role of positive…

Work social support on hospitality employees’ career optimism and turnover intention

Tam Bui Thi, Quyen Le Mai

This study aims to examine the effect of job insecurity and perceived work-social support on career optimism, organizational commitment and turnover intention in the hospitality…

Is your working life good? Alienation in the nexus between job characteristics and organizational citizenship behavior of hospitality frontline employees

Kaung-Hwa Chen, Ying Ye

This study motivated by humanistic care aims to identify hospitality frontline employees’ alienation in Taiwan during the COVID-19 pandemic, and based on the job demands-resources…

Employees’ self-esteem in psychological contract: workplace ostracism and counterproductive behavior

Min Liu, Xin Liu, Birgit Muskat, Xi Yu Leung, Shanshi Liu

Counterproductive work behavior (CWB) has grown into a significant problem in the tourism industry, for both individual employees and organizations. Employees who feel ostracized…

Moderating role of intrinsic motivation in managing the consequences of workplace ostracism

Lata Bajpai Singh

This study aims to investigate the indirect effects of workplace ostracism on service performance and on employees’ procrastination behaviour via job insecurity and the intention…

Servant leadership and tourism businesses’ outcomes: a multiple mediation model

Mahmoud Ramadan Al-Azab, Bassam Samir Al-Romeedy

This paper aims at explore the intervening role of servant leadership in tourism businesses' outcomes, in the context of travel agencies. Drawing on servant leadership theory, the…

Tour leaders and guides’ multiple mentoring functions: scale development and validation

Wen-Shiung Huang, Yung-Sen Lin, Chiung-Lin Tsao

Based on the mentoring literature, this study aims to explore the mentoring functions developed by the travel industry and develop a multiple mentoring function scale (MMFS) for…

Influence of artificial intelligence (AI) perception on career resilience and informal learning

Haiyan Kong, Xinyu Jiang, Xiaoge Zhou, Tom Baum, Jinghan Li, Jinhan Yu

Artificial intelligence (AI) and big data analysis may further enhance the automated and smart features of tourism and hospitality services. However, it also poses new challenges…

Front-desk workforce cultural diversity and its implications for service quality in the accommodation sector: a case from Australia

Titania Suwarto, Christof Pforr, Michael Volgger

Language and dialect, customs and service attitudes are just a few of the characteristics that make each culture unique. Consequently, the presence of people from different…

The impact of migrant workers’ inclusion on subjective well-being, organizational identification, and organizational citizenship behavior

Elizabeth Agyeiwaah, Prosper Bangwayo-Skeete, Emmanuel Kwame Opoku

Building on the social exchange theory, this study aims to investigate the impact of perceived workgroup inclusion on migrant subjective well-being, organization identification…

The labour consequences of Covid-19: migrant workers in tourism and hospitality

Hania Janta, Adele Ladkin

This paper aims to examine the consequences of Covid-19 for the migrants and the tourism industry following the emergence of the new business models and operational practices in…