Tourism Review: Volume 77 Issue 5

The effect of COVID-19 perceptions on tourists’ attitudes, safety perceptions and destination images: moderating role of information sharing

Chih-Hsing Liu, Wei-Long Lee, Yen-Po Fang, Yucheng Zhang

The purpose of this study is to examine the mediating and moderating processes that link crisis management to tourist attitude changes and hygiene/safety perceptions through…

Hotel robots: an exploratory study of Generation Z customers in China

Yujia Chen, Tao Xue, Aarni Tuomi, Ziya Wang

Given little light has been shed on the preference of Generation Z tourists or tourists from different cultural backgrounds toward service robot preference in hospitality…

The impact of Google Trends index and encompassing tests on forecast combinations in tourism

Yi-Chung Hu, Geng Wu

Given that the use of Google Trends data is helpful to improve forecasting performance, this study aims to investigate whether the precision of forecast combination can benefit…

Tourist scams, moral emotions and behaviors: impacts on moral emotions, dissatisfaction, revisit intention and negative word of mouth

Jianan Ma, Fangxuan (Sam) Li, Yuanyuan Shang

Drawing upon affective events theory (AET), this study aims to explore the relationship between tourists’ perceived deception and moral emotions, dissatisfaction, revisit…

Tourism co-creation in place branding: the role of local community

Miguel Martim Leal, Beatriz Casais, João F. Proença

This study aims to explore the role of local community in tourism co-creation. Despite the importance of internal stakeholders, there is a dearth of research on the process of…

International tourists’ local African food consumption

Frank Badu-Baiden, Seongseop (Sam) Kim, Felix Elvis Otoo, Brian King

This study aims to examine international tourists’ local African food consumption experiences by using an attribute–benefit–value–intention (ABVI) framework.

Online customer reviews: insights from the coffee shops industry and the moderating effect of business types

Shuting Tao, Hak-Seon Kim

This study aims to explore the hidden connectivity among words by semantic network analysis, further identify salient factors accounting for customer satisfaction of coffee shops…

Entrepreneurial resilience and business continuity in the tourism and hospitality industry: the role of adaptive performance and institutional orientation

Ibrahim A. Elshaer, Samar Kamel Saad

This study aims to explore the dynamics of resilience in tourism and hospitality enterprises by investigating the influence of internal and external contextual factors (i.e…

Transformational leadership and trust in leadership impacts on employee commitment

Yue Yuan, Haiyan Kong, Tom Baum, Yining Liu, Chao Liu, Naipeng Bu, Kangping Wang, Zihan Yin

This paper aims to explore the effects of leadership style and trust in leadership on employees’ affective commitment under the epidemic situation.