Tourism Review: Volume 72 Issue 2

Dominance of agility in tourism value chains: evidence from India

Santanu Mandal, Venkateswara Rao Korasiga, Payel Das

Tourism supply chains (SCs) are recently gaining importance and there is a dire need for empirical testing and theory development in allied areas. The current investigation aims…

Edu-tourist’s perceived service quality and perception – the mediating role of satisfaction from foreign students’ perspectives

Muhammad Sabbir Rahman, Hasliza Hassan, Aahad Osman-Gani, Fadi Abdel Muniem Abdel Fattah, Md. Aftab Anwar

The purpose of this paper is to test a conceptual model that takes into account both edu-tourists’ perception and perceived service quality in explaining purchase intention of…

Perceived organizational support, work-family/family-work conflict and presenteeism in hotel industry

Ebru Arslaner, Yasin Boylu

The purpose of this paper is to examine the relationships between perceived organizational support, work-family conflict, family-work conflict and presenteeism in the context of…

Evaluating the impact of mega-sporting events on hotel pricing strategies: the case of the 2014 FIFA World Cup

Albert A. Barreda, Sandra Zubieta, Han Chen, Marina Cassilha, Yoshimasa Kageyama

This study aims to examine the impact of a mega-sporting event “2014 FIFA World Cup” on hotel pricing strategies and performance.

Customer relationship management research in tourism and hospitality: a state-of-the-art

Roya Rahimi, Mehmet Ali Köseoglu, Ayse Begum Ersoy, Fevzi Okumus

This study aimed to provide a critical review of the evolution of customer relationship management (CRM) research in the hospitality and tourism (H&T) field.

Cognitive psychology and tourism research: state of the art

Liubov Skavronskaya, Noel Scott, Brent Moyle, Dung Le, Arghavan Hadinejad, Rui Zhang, Sarah Gardiner, Alexandra Coghlan, Aishath Shakeela

This review aims to discuss concepts and theories from cognitive psychology, identifies tourism studies applying them and discusses key areas for future research. The paper aims…

Community’s experiential knowledge on the development of rural tourism competitive advantage: a study on Kampung Semadang – Borneo Heights, Sarawak

Chee Hua Chin, Susan Su-Zhuang Thian, May Chiun Lo

Rural tourism has emerged as one of the potential economic contributors to the country’s economic growth. To this extent, tourism stakeholders are aware of the rural tourism…