Tourism Review: Volume 71 Issue 2

The impacts of customers’ observed severity and agreement on hotel booking intentions: moderating role of webcare and mediating role of trust in negative online reviews

Sreejesh S., Anusree M.R.

The purpose of the paper is to examine the conditional role of webcare as a service failure recovery strategy on customers’ hotel booking intentions in presence of different…

Paid accommodation use of international VFR multi-destination travellers

Tom Griffin, Robin Nunkoo

The purpose of this paper is to explore the use of paid accommodation by international visitors who also stay with a friend or relative in another destination.

The perceived value of accessibility in religious sites – do disabled and non-disabled travellers behave differently?

Ariadna Gassiot Melian, Lluís Prats, Lluís Coromina

This study aims at exploring whether there are differences in behaviour between people with special access needs and those who do not have these needs at a religious destination…

Chinese culture in tourist research: a review and comparison of Chinese and English studies in 1993-2012

Junju Li, Ying (Tracy) Lu

With the worldwide growth of the Chinese tourism market, a number of studies have emerged, that attempt to understand the phenomenon, including the influence of Chinese culture on…

The efficacy of the theory of planned behavior for predicting intentions to choose a travel destination: a review

Sergey Yuzhanin, David Fisher

The theory of planned behaviour (TPB) considers the interrelationship between such concepts as beliefs, attitudes, norms, intentions and behaviour (Ajzen, 1991; Ajzen and…

National disaster management in the ASEAN-5: an analysis of tourism resilience

Abhishek Bhati, Aditya Upadhayaya, Amit Sharma

This report aims to present a detailed evaluation of resilience planning of the ASEAN-5 tourism sector to national disasters. The project analyses the challenges to the tourism…