Journal of Asia Business Studies: Volume 16 Issue 6

How does salespeople’s personal interaction affect customers’ word-of-mouth in retailing?

Jiaqi Ma, Changju Kim

Drawing on the philosophy of retail service quality, this study aims to empirically investigate how salespeople’s personal interaction affects customers’ positive word-of-mouth…

In pursuit of happiness at work: exploring the role of psychological capital and coping in managing COVID-19 stress among Indian employees

Rabindra Kumar Pradhan, Kailash Jandu, Madhusmita Panda, Lopamudra Hati, Manolina Mallick

Employee happiness is crucial in any organization as happy employees are said to be more committed in their work. However, COVID-19 stress in the current situation is a major…

How e-wallets encourage excessive spending behavior among young adult consumers?

Hendy Mustiko Aji, Wiwiek Rabiatul Adawiyah

As it gains more popularity, e-wallets drive its users to spend more. Therefore, the purpose of this paper is to explore how and why e-wallets may encourage excessive spending…

Should we engage variety seeking customers?

Ashish Gupta, Shivendra Pandey

The study aims to examine the moderating role of variety-seeking behaviour between customer engagement and its antecedents (customer satisfaction and customer value). Further…

The impact of job security, job satisfaction and job embeddedness on employee retention: an empirical investigation of Pakistan’s health-care industry

Attia Aman-Ullah, Azelin Aziz, Hadziroh Ibrahim, Waqas Mehmood, Yasir Abdullah Abbas

The purpose of this study is to determine the impact of job security on doctors’ retention, with job satisfaction and job embeddedness as the mediators. In doing so, the authors…

The effect of knowledge management capacity on firm performance through sequential mediations of strategic HRM, administrative and technical innovations

Arshinder Singh Chawla, Subhash C. Kundu, Sandeep Kumar, Neha Gahlawat, Homesh Kundu

This study aims to explore the relationship between knowledge management (KM) and firm performance through mediating effects of strategic human resource management (HRM) and…

An exploratory study of women’s work values in the Chinese context: a grounded-theory approach

Zhuo Zhang, Tomoki Sekiguchi, Jie Li

The purpose of this paper is to investigate women managers’ work values in the Chinese sociocultural context and to explain how these work values affect their career success. This…

The moderating role of subsidiary size on the association between institutional distance and subsidiary’s access to complementary local assets: evidence from Vietnam

Dut Van Vo, Yusaf H. Akbar, Loc Dong Truong

This study aims to investigate the moderating effects of subsidiary size on the association between institutional distance and subsidiary’s access to complementary local assets…

Impact of happiness-enhancing activities and positive practices on employee well-being

Akanksha Jaiswal, C. Joe Arun

Psychology studies have gradually evolved in the past decades from examining negative to positive states of mind. This has led to an increasing interest in understanding the…

Dark side of smartphone applications and its consequence to the Asian society

Sheshadri Chatterjee, Ranjan Chaudhuri, Demetris Vrontis, Alkis Thrassou

The usage of smartphone is interfering in many social activities including unwanted interference in the interpersonal communication. Eventually, people are becoming addicted to…

The aftermath of a brand transgression: the role of brand forgiveness and brand evangelism

Benjamin Nobi, Kyung-Min Kim, Sangwon Lee

This study aims to examine how brand transgression (BT) affects brand relationship quality (BRQ). Brand forgiveness (BF) and brand evangelism (BE) are tested as mediators between…

Total reward system, job satisfaction and employee productivity on company financial performance: evidence from Indonesian Generation Z workers

Josua Tarigan, Jordan Cahya, Albert Valentine, Saarce Hatane, Ferry Jie

The study of monetary and non-monetary rewards from the human resource management (HRM) perspective has rarely been analyzed so far. There has been extensive study on HRM, yet…