Management Research: Volume 15 Issue 2
Strapline:
The Journal of the Iberoamerican Academy of ManagementTable of contents
Capability transformation through acquisitions: The interplay between interest alignment and knowledge leveraging mechanisms
Anna Goussevskaia, Carlos Arruda, Samir LótfiFirms across many industries use acquisitions as a vehicle for renewing their capabilities. Many such acquisitions fail to achieve their goals, mainly because of the trade-offs…
Strategic alliances of shopping centers in Brazil: network perspective
Renata Maria de Almeida Bastos Gomes, Fabio de Oliveira Paula, T. Diana L. van Aduard de Macedo-SoaresThe shopping center (SC) industry in emerging countries has grown fast over the past decade; however, recently, it is showing signs of slowing down. Nevertheless, some…
Frontline employee empowerment and perceived customer satisfaction
Teresa Proenca, Ana Torres, Ana Sofia SampaioThe purpose of this paper is to examine the influence of structural empowerment, psychological empowerment and intrinsic motivation on perceived customer satisfaction in contact…
Antecedents of customer aggressive behavior against healthcare employees
Amit Gur, Shay S. Tzafrir, Christopher D. Zatzick, Simon L. Dolan, Roderick IversonThe purpose of the research was to develop a tool for measuring antecedents of customer aggressive behavior (CAB) in healthcare service settings, by identifying its roots in…
Getting buy-in: financial stakeholders’ commitment to strategic transformation
Mark R. MallonStrategic transformations are likely necessary for all organizations at some point in their existence, but the role of external stakeholders in committing resources to support…
ISSN:
1536-5433e-ISSN:
1558-0946ISSN-L:
1536-5433Online date, start – end:
2003Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditor:
- José Ernesto Amorós