Journal of Health Organization and Management: Volume 36 Issue 9

The relationship between healthcare service provision models and patient experience

Sabina De Rosis, Chiara Barchielli, Milena Vainieri, Nicola Bellé

User experience is key for measuring and improving the quality of services, especially in high personal and relation-intensive sectors, such as healthcare. However, evidence on…

Process facilitators shifting between the support and expert roles in a complex work environment intervention in the Swedish healthcare sector

Ewa Wikström, Jonathan Severin, Ingibjorg H. Jonsdottir, Magnus Akerstrom

Process facilitation as part of a complex intervention for changing or improving practices within workplaces is becoming a common work method. The aim of this study was to…

The neglected contexts and outcomes of evidence-based management: a systematic scoping review in hospital settings

Tina Sahakian, Lina Daouk-Öyry, Brigitte Kroon, Dorien T.A.M. Kooij, Mohamad Alameddine

The coronavirus disease 2019 (COVID-19) pandemic highlighted the necessity of practicing Evidence-based Management (EBMgt) as an approach to decision-making in hospital settings…

Implementation of significant mental health service change: perceptions and concerns of a mental health workforce in the context of transformation

Margaret Glogowska, Melissa Stepney, Stephen Rocks, Mina Fazel

As part of an evaluation of the nationally mandated Child and Adolescent Mental Health Services (CAMHS) “transformation” in one foundation NHS trust, the authors explored the…

Cross-sectoral collaboration: comparing complex child service delivery systems

Mariëlle Blanken, Jolanda Mathijssen, Chijs van Nieuwenhuizen, Jörg Raab, Hans van Oers

To help ensure that children with social and behavioral health problems get the support services they need, organizations collaborate in cross-sectoral networks. In this article…

Being bound and tied by the ropes of frugality: a case study on public management values and service integration

Therese Dwyer Løken, Marit Kristine Helgesen, Halvard Vike, Catharina Bjørkquist

New Public Management (NPM) has increased fragmentation in municipal health and social care organizations. In response, post-NPM reforms aim to enhance integration through service…

Evolving competencies to align electronic medical records – a dynamic resource-based perspective on hospitals' co-evolutionary information systems alignment capability

Pien Walraven, Rogier van de Wetering, Remko Helms, Marjolein Caniëls, Johan Versendaal

Advanced Electronic Medical Records (EMR) provide many potential benefits to hospitals. However, because of their broad scope, many stakeholders deal with the EMR and a continuous…

The patient as a prosumer of healthcare: insights from a bibliometric-interpretive review

Maria Vincenza Ciasullo, Weng Marc Lim, Mohammad Fakhar Manesh, Rocco Palumbo

Healthcare policies around the globe are aimed at achieving patient-centeredness. The patient is understood as a prosumer of healthcare, wherein healthcare service co-production…

Exploring changes in integration, differentiation, rules, coordination and performance following the introduction of a hospital planning centre: a case study

Annelies van der Ham, Arno Van Raak, Dirk Ruwaard, Frits van Merode

This study explores how a hospital works, which is important for further enhancing hospital performance. Following the introduction of a Hospital Planning Centre (HPC), changes…

Using systems thinking to increase understanding of the innovation system of healthcare organisations

Gary Linnéusson, Thomas Andersson, Anna Kjellsdotter, Maria Holmén

This paper applies systems thinking modelling to enhance the dynamic understanding of how to nurture an innovative culture in healthcare organisations to develop the innovation…

The perceived impact of physician shortages on human resource strategies in German hospitals – a resource dependency perspective

Helge Schnack, Sarah Anna Katharina Uthoff, Lena Ansmann

Like other European countries, Germany is facing regional physician shortages, which have several consequences on patient care. This study analyzes how hospitals perceive…

Healthcare workers' autonomy: testing the reciprocal relationship between job autonomy and self-leadership and moderating role of need for job autonomy

Pauline van Dorssen-Boog, Tinka van Vuuren, Jeroen de Jong, Monique Veld

While both perceived job autonomy and self-leadership are assumed to be important for optimal functioning of healthcare workers, their mutual relationship remains unclear. This…

From approachables on the sidelines to dedicated sensitives: developing a leadership typology among healthcare leaders utilizing grounded theory

Janna Katharina Küllenberg, Debora Niermann, Sonja Becker, Mirjam Körner

Based on a resulting typing model, this paper focuses on four types of leaders (Approachables on the sidelines, Distanced overseers, Realistic succeeders and Dedicated…

Speaking up as an extension of socio-cultural dynamics in hospital settings: a study of staff experiences of speaking up across seven hospitals

Antoinette Pavithra, Russell Mannion, Neroli Sunderland, Johanna Westbrook

The study aimed to understand the significance of how employee personhood and the act of speaking up is shaped by factors such as employees' professional status, length of…

Clinicians' psychological empowerment to engage in management as part of their daily work

Thomas Andersson, Nomie Eriksson, Tomas Müllern

The purpose of the article is to analyze how physicians and nurses, as the two major health care professions, experience psychological empowerment for managerial work.