Journal of Health Organization and Management: Volume 36 Issue 5

A practical framework for achieving value creation and capture in healthcare through process improvement

Jane Evans, Sandra Leggat, Danny Samson

The purpose of this study was to examine the concept of value in healthcare through a practical appraisal of the applicability of a conceptual framework, which is aimed at…

Collaboration to combat COVID-19: policy responses and best practices in local integrated care settings

Eduard Schmidt, Jelmer Schalk, Marlieke Ridder, Suzan van der Pas, Sandra Groeneveld, Jet Bussemaker

This illustrative case study describes and evaluates drivers of effective inter-organizational collaboration to mitigate the impact and spread of COVID-19 among homeless people in…

Exploring the planning practices of nurse managers in the unit: a study of nurse managers in the greater Accra region

Adelaide Maria Ansah Ofei, Yennuten Parima, Gloria Achempim-Ansong, Theresa Barnes

Nurse managers’ planning practices are essential to the practice of management in the unit, and the overall efficiency of the healthcare service delivery. This study aims to…

Whether and how top management create flexibility in mental healthcare organizations: COVID-19 as a test case

Frank van Gool, Inge Bongers, Joyce Bierbooms, Richard Janssen

Flexibility is essential for healthcare organizations to anticipate the increasing internal and external dynamics. Mental healthcare organizations in the Netherlands face major…

Frontline leadership for implementing clinical guidelines in Norwegian mental health services: a qualitative study

Håkan Nordin, Kristine Rørtveit, Gro Ellen Mathisen, Inge Joa, Jan Olav Johannessen, Torleif Ruud, Miriam Hartveit

The purpose of this study was to explore and interpret how frontline leaders define, experience and rationalise their approaches to the successful implementation of clinical…

Prioritizing enablers for service quality in healthcare sector – a DEMATEL approach

Nitin Gupta, Prem Vrat, Ravindra Ojha

The Healthcare sector is one of the important sectors of the Service Industry. It is believed that in this sector, the customer server relationship is very critical, and even the…

A study of the implementation of patient safety policies in the NHS in England since 2000: what can we learn?

David Phillip Wood, Catherine A. Robinson, Rajan Nathan, Rebecca McPhillips

Despite repeated policy initiatives, progress in improving patient safety in the National Health Service (NHS) in England over the past two decades has been slow. The NHS Patient…

Lean healthcare applied systematically in a medium-sized medical clinic hospitalization

Samuel Martins Drei, Paulo Sérgio de Arruda Ignácio

The objective of this paper is to propose a systematic application of Lean Healthcare in the hospitalization activity in the medical clinic entry process.