Journal of Health Organization and Management: Volume 32 Issue 2

Multi-disciplinary decision making in general practice: A case study of switching between oral anticoagulants

Ann Kirby, Aileen Murphy, Colin Bradley

Internationally, healthcare systems are moving towards delivering care in an integrated manner which advocates a multi-disciplinary approach to decision making. Such an approach…

Development and validation of health service management competencies

Zhanming Liang, Peter F. Howard, Sandra Leggat, Timothy Bartram

The importance of managerial competencies in monitoring and improving the performance of organisational leaders and managers is well accepted. Different processes have been used…

Development of an instrument to measure organisational culture in community pharmacies in Great Britain

Iuri Marques, Sarah Caroline Willis, Ellen Ingrid Schafheutle, Karen Hassell

Organisational culture (OC) shapes individuals’ perceptions and experiences of work. However, no instrument capable of measuring specific aspects of OC in community pharmacy…

Team performance in the Italian NHS: the role of reflexivity

Flavio Urbini, Antonino Callea, Antonio Chirumbolo, Alessandra Talamo, Emanuela Ingusci, Enrico Ciavolino

The purpose of this paper is twofold: first, to investigate the goodness of the input-process-output (IPO) model in order to evaluate work team performance within the Italian…

How hospital survey teams function: An analysis of Care Quality Commission inspections of acute hospitals in England

Alan Boyd, Shilpa Ross, Ruth Robertson, Kieran Walshe, Rachael Smithson

The purpose of this paper is to understand how inspection team members work together to conduct surveys of hospitals, the challenges teams may face and how these might be…

Population health management guiding principles to stimulate collaboration and improve pharmaceutical care

Betty Steenkamer, Caroline Baan, Kim Putters, Hans van Oers, Hanneke Drewes

A range of strategies to improve pharmaceutical care has been implemented by population health management (PHM) initiatives. However, which strategies generate the desired…

Knowledge exchange in the UK CLAHRCs: The enabling role of academics and clinicians’ social position

Girts Racko

The purpose of this paper is to examine how knowledge exchange between academics and clinicians in Collaborations for Leadership in Applied Health Research and Care (CLAHRCs) is…

Collaboration in a competitive healthcare system: negotiation 101 for clinicians

Robyn Clay-Williams, Andrew Johnson, Paul Lane, Zhicheng Li, Lauren Camilleri, Teresa Winata, Michael Klug

The purpose of this paper is to evaluate the effectiveness of negotiation training delivered to senior clinicians, managers and executives, by exploring whether staff members…

The role of academic health centres in improving health equity: a systematic review

Alexandra Edelman, Judy Taylor, Pavel V. Ovseiko, Stephanie M. Topp

Academic health centres (AHCs) are organisations that pursue a “tripartite” mission to deliver high-quality care to patients, undertake clinical and laboratory research, and train…

Management simulations for Lean healthcare: exploiting the potentials of role-playing

Federico Barnabè, Maria Cleofe Giorgino, Jacopo Guercini, Caterina Bianciardi, Vincenzo Mezzatesta

The purpose of this paper is to investigate the potentials of role-playing (RP) both in training healthcare (HC) professionals to implement tools and improvement actions based on…

Telephone consultation in primary care: A retrospective two-year observational analysis of a public healthcare system

Francisco Gonzalez, Blanca Cimadevila, Julio Garcia-Comesaña, Susana Cerqueiro, Eladio Andion, Jorge Prado, Jorge Bermudez, Felix Rubial

The purpose of this paper is to describe and analyze a teleconsultation modality based on a simple telephone call, using either landline or mobile phone, made available to more…

Leading with compassion in health care organisations: The development of a compassion recognition scheme-evaluation and analysis

Alistair Hewison, Yvonne Sawbridge, Robert Cragg, Laura Rogers, Sarah Lehmann, Jane Rook

The purpose of this paper is to report an evaluation of a leading-with-compassion recognition scheme and to present a new framework for compassion derived from the data.