Table of contents
Ways to reduce patient turnaround time and improve service quality in emergency departments
David Sinreich, Yariv MarmorRecent years have witnessed a fundamental change in the function of emergency departments (EDs). The emphasis of the ED shifts from triage to saving the lives of shock‐trauma…
“Exposing the cracks”: Severe Acute Respiratory Syndrome and the Hong Kong health system
Robin GauldHong Kong was particularly affected by the 2003 outbreak of Severe Acute Respiratory Syndrome (SARS). During the epidemic, it seemed as if the Hong Kong government and health…
Emotional structure and commitment: implications for health care management
John Humphreys, Bill Brunsen, Dale DavisThis paper aims to determine if the emotional structure of direct healthcare workers was related to their commitment to the organization.
An evolutionary approach to the architecture of effective healthcare delivery systems
D.R. Towill, M. ChristopherAims to show that material flow concepts developed and successfully applied to commercial products and services can form equally well the architectural infrastructure of effective…
Relating configuration and learning in Brazil and Australia
Marcia Terra da Silva, Graydon DavisonThis paper aims to investigate whether an organisation's configuration, with regard to its operating environment, could have a bearing on the learning that occurs within the…
Appreciating change in cancer services – an evaluation of service development strategies
Jan Reed, Jill TurnerThe purpose of this paper is to report on an evaluative study which used appreciative inquiry (AI) to explore the processes of change during the Cancer Services Collaborative…
