Journal of Facilities Management: Volume 8 Issue 4

Innovation and ancient Roman facilities management

Jan Bröchner

The purpose of this paper is to review facilities management among the ancient Romans with an emphasis on features that are relevant for understanding the evolution of current…

Reputation and public awareness of facilities management – a quantitative survey

Christian Coenen, Daniel von Felten, Mirjam Schmid

The purpose of this paper is to develop an empirically tested framework for public awareness and reputation of facilities management (FM) as a business sector.

A critical review of performance measurement in construction

Huan Yang, John F.Y. Yeung, Albert P.C. Chan, Y.H. Chiang, Daniel W.M. Chan

The purpose of this paper is to critically review the literature of performance measurement both in general and in the construction industry in particular. By doing so, it seeks…

Factors affecting housing maintenance cost in Malaysia

Azlan‐Shah Ali, Syahrul‐Nizam Kamaruzzaman, Raha Sulaiman, Yong Cheong Peng

It has been found that the cost for housing maintenance is relatively high due to poor maintenance practices. This paper aims to determine and identify the factors contributing to…

Incentives for individual metering and charging

Simon Siggelsten, Bengt Hansson

The purpose of this paper is to look more closely at incentives for a landlord to use individual metering and charging of heat and water. This paper also aims to look at the…

How important is customer satisfaction to the services sector?

Matthew Tucker