Journal of Facilities Management: Volume 1 Issue 2

Selecting the best contractor to get performance: On time, on budget, meeting quality expectations

Dean Kashiwagi, Richard E. Byfield

The most important element in construction procurement is contractor selection. Particularly, hiring contractors who are performers. Why then do facility owners continue to select…

The performance measurement of corporate real estate portfolio management

Barry Varcoe

In today’s highly charged economic environment, all organisations have to make the most of all of the resources and assets at their disposal. Within corporate real estate this…

Utilising performance measurement to drive operational excellence in a post‐merger environment

Mert Livingstone, Brett Dibkey

Pharmacia’s Corporate Services organisation (which consists of Global Real Estate, Facilities Management, and various other internal service functions) recently commenced an…

A review of the leading performance measurement tools for assessing buildings

Gavin McDougall, John R. Kelly, John Hinks, Umit S. Bititci

With the purpose of creating a forum for discussion on the scope and nature of building performance evaluation. This paper provides a definition of performance measurement from an…

Improving organisational performance by exploiting workplace flexibility

Franklin Becker

Companies large and small, in every industry, face a common challenge: do more, better, with less. The organisational problems to be solved, while meeting this kind of corporate…

Measuring the performance of innovative workplaces

Stan Kaczmarczyk, Judi Murtough

The workplace concept represents the convergence of three disciplines: Facilities management, information technology and human resources. Concepts such as knowledge work and human…

Defining, collecting and using property performance indicators: The UK higher education sector experience

Christopher Hedley, Andrew Smith, Jim Whelan

The Higher Education Funding Councils in the UK are working with higher education institutions (HEIs) to develop a reliable, accurate and relevant set of Key Estate Ratios (KERs)…

Automated information capture in performance measurement

Edward Finch

Information used for performance measurement is very different from the kind of information used for control and monitoring. It tends to make use of aggregate data covering time…