Performance Measurement and Metrics: Volume 7 Issue 3

Standardized measures in the changing information environment

The purpose of this paper is to outline the changes in the information world that libraries are confronted with, and how new services are measured to ensure their usefulness.

COUNTER: usage statistics for performance measurement

Using COUNTER‐compliant statistics, the purpose of this study is to conduct an in‐depth analysis of usage of online journals in a group of major UK universities.

One size does not fit all: user surveys in academic libraries

User surveys in academic libraries are not generally widely publicised. The purpose of this paper is to analyse and comment on the results of a variety of user surveys and draw…

Evaluation of library performance: current developments in Estonia

The purpose of this paper is to provide a review of the development of practice and application of standards in Estonian research libraries.

Using performance measurement for decision making in mid‐sized academic libraries

The purpose of this paper is to assess whether Beck's research method and instruments, which were carried out in 2002 in larger and more research‐based libraries, are applicable…

Libraries Building Communities: The Vital Contribution of Victoria's Public Libraries

The purpose of this paper is to support public library advocates and planners by establishing who uses libraries, why, what services they most value, and how they see them…

LibQual+TM in Lilliput: assessment benefits for small academic libraries

The purpose of this paper is to describe how small, academic libraries may realize significant benefits from employing LibQual+TM as an assessment of customer needs and…

Planning and Evaluating Library Networked Services and Resources

Delivering Digital Services: A Handbook for Public Libraries and Learning Centres

Note from the publisher

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Editorial