Performance Measurement and Metrics: Volume 5 Issue 3
Strapline:
The international journal of library assessment, value and impactTable of contents
Impact and performance measurement in library services
David Curtis, Helen DeanFor libraries, best value began by making judgements about the quality of services and the processes that underpin their delivery to local people. The inspections and value‐added…
Impact and performance measurement in public library services in the UK
Bill MacnaughtThe paper was presented as a response to Curtis's keynote address published immediately preceding. Bill Macnaught is Head of Cultural Development at Gateshead Council, UK, with…
Metrics and management: applying the results of the balanced scorecard
James SelfThe paper reviews the balanced scorecard's first year of operation at the University of Virginia Library. It focuses on outcomes, offering answers to some basic questions. How…
Designing tools to fill the void: a case study in developing evaluation for reading promotion projects
Helen Greenwood, J. Eric DaviesThe Library and Information Statistics Unit at Loughborough University (LISU) was recently commissioned to develop an evaluation toolkit for a project aimed at supporting the…
Evaluating the longitudinal impact of networked services in UK public libraries: the Longitude II project
Jenny Craven, Peter BrophyThe aim of the Longitude II project is to design and produce a web‐based toolkit which can be adopted by all UK public library authorities to evaluate the longitudinal impact of…
ISSN:
1467-8047e-ISSN:
1758-6925ISSN-L:
1467-8047Online date, start – end:
2000Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditors:
- Dr Frankie Wilson
- Holt Zaugg