Performance Measurement and Metrics: Volume 24 Issue 3/4

Measuring the value of online databases: a case study to validate an ROI model

Abdoulaye Kaba, Ghaleb Awad El Refae, Shorouq Eletter, Tahira Yasmin

The return on investment (ROI) model is a tool used to measure the financial benefits and costs of an investment, in this case, the investment in digital library resources. By…

Adjusting the library performance standards for consortia services: a case study

Thalia Gonda, Christos Papatheodorou

This study proposes a framework for performance measurement of library consortia services by implementing the indicators listed in ISO 11620. The framework is validated by using…

Digital competence landscape in public libraries: examining the role of age and gender in the development of digital skills

Maria Borbely, Margit Némethi-Takács

As part of the EFOP-3.3.3-VEKOP-16–2016-00001 “Museum and Library Development for All” project, a national representative digital literacy survey was conducted in Hungary's public…

Examining measurement invariance of an ICT literacy self-efficacy scale across gender: a comparative study

Maryam Nasser Al-Nuaimi

Despite the ever-increasing importance of cultivating information, communication and technology literacy skills among college students, they have yet to be related to…

Exploring belonging through photovoice: examining the impact of space design on diverse student populations in an academic library

Leslie Poljak, Berenika M. Webster, Renee Kiner

This paper aims to uncover characteristics of physical spaces that evoke feelings of welcome and belonging in a diverse student population in an academic library.