Performance Measurement and Metrics: Volume 17 Issue 1

Reflections on the value and impact of library and information services: Part 2: impact assessment

Christine Urquhart, Jenny Turner

– The purpose of this paper is to critically review methods of impact assessment and economic analyses.

Reflections on the value and impact of library and information services: Part 3: towards an assessment culture

Christine Urquhart, Dina Tbaishat

The purpose of this paper is to examine frameworks (such as scorecards) for ongoing library assessment and how business process modelling contributes in Part 3 of the series of…

Capturing digital developments through qualitative inquiry

Martha Kyrillidou, Colleen Cook, Sarah Lippincott

The purpose of this paper is to describe a model of digital library (DL) work that surfaced through the ARL Profiles 2010 and resonates current work underway by the large-scale DL…

Qatari students’ pre-college experience with information literacy

Ethan P Pullman

There’s little information available on Qatari students’ experience with information literacy. What little information does exists draws from outdated surveys and assumptions…

Comparing library wayfinding among novices and experts

Holt Zaugg, Curtis Child, Dalton Bennett, Jace Brown, Melissa Alcaraz, Alexander Allred, Nathaniel Andrus, Drew Babcock, Maria Barriga, Madison Brown, Lindsey Bulloch, Todd Corbett, Michelle Curtin, Victoria Giossi, Samantha Hawkins, Sergio Hernandez, Kayia Jacobs, Jette Jones, David Kessler, Samuel Lee, Sara Mackay, Amy Marshall, Dallin Maxfield, Cory McFarland, Brennen Miller, Maia Roberson, Kristy Rogers, Devin Stoker, Manase Tonga, Abby Twitchell, Tinesha Zandamela

– The purpose of this paper is to investigate similar and different wayfinding strategies used by novice and expert patrons at an academic library.

Exploring academic e-book use: part II through focus groups and interviews

Melissa Goertzen, Nisa Bakkalbasi

In two previous papers, the authors discussed a text analysis method utilized to explore e-book usage across disciplines at Columbia University. To verify the method, the authors…

Matthews: Library Assessment in Higher Education

Kebede Hundie Wordofa

Editorial

Joan Stein