Performance Measurement and Metrics: Volume 16 Issue 3

Assessment is not enough for libraries to be valued

Danuta A Nitecki, John Wiggins, Nancy B Turner

This essay is offered in response to an invitation to share reflections on a topic of current concern. The concern is how to position the library profession to not just gain…

Assessing outcomes and value: it’s all a matter of perspective

Joseph Matthews

The purpose of this paper is to explore a wide range of performance measures, while acknowledging that of late, outcome measures have become increasingly important. Several…

Implementing the Value Scorecard

Stephen Town

The purpose of this paper is to present a case study of the implementation and use of the Value Scorecard in a university library. The Value Scorecard seeks to articulate the full…

Exploring academic e-book use: part I through text analysis

Nisa Bakkalbasi, Melissa Goertzen

Over the past decade, as the electronic book (e-book) collection continues to grow, Columbia University Libraries has been gathering information to develop policies related to…

Key library service dimensions for serving the needs of higher education students in Namibia

Shameem Ali

Students at higher education institutions in under-developed countries face many study and learning-related impediments and challenges. The purpose of this paper is to ascertain…

Narratives and stories that capture the library’s worth: A qualitative approach to measuring value and impact in New Zealand’s libraries

Philip Calvert, Anne Goulding

The purpose of this paper is to report the results of a study exploring New Zealand library managers’ views on the purpose, outcomes and approaches to measuring library economic…

Place matters: undergraduate perceptions of the value of the library

Karin de Jager

The purpose of this paper is to explore from a number of points of view the perceptions of mainly undergraduate students at the University of Cape Town (UCT) about the value they…

Citations in introduction and literature review sections should not count for quality

Adeleke Victor Adedayo

The purpose of this paper is to suggest that citations made in the introduction and literature review sections of academic writings should not count in the analysis of citations…

Editorial

Joan Stein