Performance Measurement and Metrics: Volume 15 Issue 1/2
Strapline:
The international journal of library assessment, value and impactTable of contents - Special Issue: Papers from the 10th Northumbria Conference
Did you enjoy the library? Impact surveys in diverse settings
Roswitha Poll– The purpose of this paper is to examine the adequacy of impact surveys for identifying library influence on highly diverse populations.
Safety in numbers: developing a shared analytics service for academic libraries
Ben Showers, Graham StoneIt is clear that libraries consider the use of data to inform decision making a top priority in the next five years. JISC's considerable work on activity data has highlighted the…
Using LibQUAL+® to identify commonalities in customer satisfaction: the secret to success?
Selena Killick, Anne van Weerden, Fransje van WeerdenWhat is the key to library user satisfaction? Can LibQUAL+® help in the quest for delivering a quality library service? The purpose of this paper is to present international…
Can you measure IT? The UK experience of TechQual+
Ian Hall, Jessica Stephens, Sarah KennedyThe University of York Library, part of its Information Directorate, has successfully run an annual user survey using LibQUAL+ since 2008. The tool has proven invaluable in…
Working together: library value at the University of Nottingham
Claire Creaser, Susanne Cullen, Ruth Curtis, Nicola Darlington, Jane Maltby, Elizabeth Newall, Valerie SpeziThe purpose of this paper is to bring together the findings of two studies investigating the value of academic libraries to teaching and research staff in higher education…
Developing a Quality Model at University Library Services Sunderland
Kay Grieves, Michelle HalpinThe purpose of this paper is to share the ways in which University Library Services Sunderland, created and embedded a quality model, to engender service-culture change, ensure…
The development of performance measures through an activity based benchmarking project across an international network of academic libraries
Simon Hart, Howard AmosThe purpose of this paper is to outline the findings from the initial stages of an activity-based benchmarking project developed across an international network of academic…
The value of people : A review and framework for human capital assessment in academic and research libraries
Stephen TownThe purpose of this paper is to reflect on advances in the understanding and practice of people evaluation in libraries. The paper is conceptual and offers a framework for human…
ISSN:
1467-8047e-ISSN:
1758-6925ISSN-L:
1467-8047Online date, start – end:
2000Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditors:
- Dr Frankie Wilson
- Holt Zaugg