Business Process Management Journal: Volume 9 Issue 6

Designing effective incentive‐oriented contracts for application service provider hosting of ERP systems

Kweku‐Muata Bryson, William E. Sullivan

Information systems (IS) outsourcing has been viewed as an attractive option by many senior managers generally because of the belief that IS outsourcing vendors can achieve…

Application service provision: origins and development

D.E. Sofiane Tebboune

For many years, IS outsourcing has been an important strategy researched by many academics and practitioners. The emergence of the application service provision (ASP) model has…

A framework for global IS outsourcing by application service providers

Khalid S. Soliman

The phenomenal growth of the Internet has persuaded many companies of its potential as a channel for outsourcing information systems applications. Application service providers…

A case analysis of business process outsourcing project failure profile and implementation problems in a large organisation of a developing nation

Abdulwahed Khalfan

As is the case for many developing economies, internationally published research on information systems (IS) practice in Kuwait is in short supply. The few reports of Kuwaiti…

An enterprise layer‐based approach to application service integration

Wilfried Lemahieu, Monique Snoeck, Cindy Michiels

At present, many companies rely on third‐party applications and application services for (part of) their information systems. When applications from different parties are used…

Re‐engineering business processes through application service providers: Challenges, issues and complexities

Vishanth Weerakkody, Wendy L. Currie, Yamaya Ekanayake

The quest for service excellence and competitive edge by firms result in the constant search for effective process and information systems management methods. The recent emergence…

Note from the publisher

Rosie Knowles

Guest editorial

Wendy Currie, Vishanth Weerakkody