Business Process Management Journal: Volume 9 Issue 2

Stakeholder involvement in the EMS adoption process

Ambika Zutshi, Amrik S. Sohal

This paper summarises the findings of the qualitative part of a large study aimed at exploring the extent of involvement of organisational stakeholders (employees and suppliers…

Process management practices and quality systems standards: Risks and opportunities of the new ISO 9001 certification

Stefano Biazzo, Giovanni Bernardi

The attention focused on the complex set of human activities through which a company attempts to create value for its stakeholders is one of the most characteristic features of…

The evolution of agile manufacturing

Li Jin‐Hai, Alistair R. Anderson, Richard T. Harrison

This paper provides an exploration of the concept and content of agile manufacturing (AM). It describes the nature of the content of AM and synthesises the literature to propose a…

A business process approach to human resource management

Figen Cakar, Umit S. Bititci, Jillian MacBryde

The initial objective of the research presented in this paper was to investigate human resource management (HRM) practices from a business process perspective. The paper first…

Workflow: a solution for cooperative information system development

J.L. Caro, A. Guevara, A. Aguayo

Workflow management includes concepts of special interest to the business organization field and for the automation of processes within a company. However, process modeling via…

Production scheduling in ERP systems: An AI‐based approach to face the gap

Kostas S. Metaxiotis, John E. Psarras, Kostas A. Ergazakis

In the current competitive environment, each company faces a number of challenges: quick response to customers’ demands, high quality of products or services, customers’…

A retrospective look at process change with an eye to the future

Varun Grover

Towards e-government business process change

Ray Hackney