Business Process Management Journal: Volume 5 Issue 3

Anatomy of a process mapping workshop

Jan Fülscher, Stephen G. Powell

Many tools are in use for representing and analyzing business processes, but little information is available on how these tools are used in practice by process design teams. This…

A field study of success and failure factors in asynchronous groupware supported process improvement groups

Ned Kock, Andrea Jenkins, Robert Wellington

Process‐focused improvement groups form the change dynamic in two world‐class paradigms of change management – TQM and BPR. This paper outlines a research project that implemented…

The BPR SCOPE concept in leveraging improved supply chain performance

D. Berry, G.N. Evans, R. Mason‐Jones, D.R. Towill

There are three possible outcomes following the undertaking of BPR projects. First, a BPR programme may fail in the short or long term either because it is improperly implemented…

The organizational performance re‐considered: the case of the technical and social subsystems synergy

V.A. Angelis, N.A. Antivachis

This paper focuses on the internal system of the organization as a determinant of the optimization of the input/output ratio. Describes the two subsystems of which the internal…