Business Process Management Journal: Volume 4 Issue 2

Sun Tzu’s The Art of War as business and management strategies for world class business excellence evaluation under QFD methodology

S.F. Lee, P. Roberts, W.S. Lau, S.K. Bhattacharyya

The Art of War, by the ancient Chinese military theorist Sun Tzu, is the most famous work on military operation in ancient China and the books have been repeatedly translated…

Selecting BPR projects based on strategic objectives

Thomas J. Crowe, Joseph D. Rolfes

An extensive search has shown that no business process reengineering (BPR) method specifically addresses the issue of selecting business processes for reengineering based on the…

Investigating business processes: does process simplification always work?

Alan Harrison

Describes the use of a meta‐level model to discover the core operations process, and how the boundaries around the business process were identified at an automotive manufacturer…

Best practice in reengineering: a successful example of the Porsche research and development center

Stephan Zinser, Armin Baumgärtner, Frank‐Steffen Walliser

Successful reengineering requires a systematic procedure for the useful implementation of methods and tools as well as a consideration of critical success factors. As an example…

Re‐engineering at Work (2nd ed.)

Sergio Beretta

Managing Business Improvement & Quality: : Implementing Key Tools & Techniques

Franco Miroglio